Prashant Gupta Email & Phone Number

Dedicated and results-oriented professional with extensive experience in managing merchant queries, complaints, and requests within stringent timelines. Proficient in handling social media complaints related to payment gateways while ensuring customer satisfaction. Adept at creating process flows and SOPs to streamline operations and enhance efficiency. Demonstrated expertise in managing daily payment operations across multiple gateways and conducting bank code mapping and integration processes. Proven track record of collaborating with key stakeholders to resolve merchant issues, including payment failures, cashback, EMI conversions, and refunds. Skilled in serving as a subject matter expert, supporting team members to achieve their targets effectively. Experienced in monitoring risk operations data and identifying potential risks, with a proactive approach to mitigating fraud attempts.

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  Allahabad State University

  Mathematics