 Handling and provide solutions for technical issues. Prepare and maintain the document for all the resolved tickets Managed all desktop, Laptop & printer inventory database. Provide Field Support. Remote Support and IT service desk (For Remote Support use Microsoft Lync, Team Viewer, Any Desk Application) Provide Basic Network Support. Responsible for upgrading and installing RAM, hard drives, boards and modems for PCs.  Configure Network Printer, Print Sever (Dot Matrix Printer), USB Printer. USb Printer sharing & troubleshooting. Configure outlook & troubleshooting on user Laptop as well as Desktop Installing SAP & Configure SAP client, Configure Mail in IPhone. Android Mobile Device as well as I-Pad, Configure VPN Software (Junos Plus as well as Citrix Net Scalar Gateway)  Configure Soft Token in Laptop as well as mobile device .(Entrust Token) Configured E-Mail on Black berry device, Apple (iPhone, iPad), Android Smart Phone.

*Systems & network analyst role to provide IT department Of Essar information located in manage 250 users.* Responsible for upgrading and installing RAM, hard drives, boards and modems for PCs. * Configure Network Printer, Print Sever (Dot Matrix Printer), USB Printer.* Software application troubleshooting of ODIN.* Configure outlook & troubleshooting * Backup & restore database on Database server* Installing SAP & Configure SAP client* Update daily file of Odin manager * Printer sharing & troubleshooting.* Configure Mail in IPhone. Mobile Device as well as I-Pad,* Configure VPN Software (Junos Plus) * Configure Soft Token (Entrust Token)

* Handling IT Helpdesk call.* Solid experience in problem analysis and resolution of software problems. Proven ability to function in a self-directed environment* Ability to handle clients professionally during all interfaces.* Manage customer expectations of response time and issue resolution* Respond to enquiries from clients and help them solve any hardware or software problems.* Working with customers/employees to identify computer problems and advising on the solution* Installation, troubleshooting, technical support and administration Microsoft Windows XP and Windows 7 clients.* Installation, configuration and troubleshooting of printers (Like, Network printers. DeskJet Printers.USB Printers)* Experienced in Laptop Service with Software upgrading, Downgrading Operating systems. * Remote support to users from different location through VNC Viewer application.(Like,Pune.Jhagadia Plant, Ankleshwar, Vadodara)* Installing and configuring the mailboxes and troubleshooting Mail related Issues.(Microsoft Office Outlook 2007)

PC SOLUTIONS PVT LTD, (Authorized SC – CSC India Pvt Ltd) since Oct’ 2011 Post: - Technical Support EngineerSite: Bombardier Transportation India Ltd (Maneja Vadodara)• Accountable for providing onsite & Telephonic Technical Support to our site Clients and remote users for Desktops& Laptops, Software level problems and application support as per the Ticket arisen by the Asia Pacific Help Desk Team (Malaysia) complete the task as per SLA.• Desktop and Laptop Troubleshooting L2 Support.• Accumulating & troubleshooting all types of PCs, Hardware & Software Installation.• Carrying out the task of assisting the team in Case management, feedbacks.• Entrusted with the task of managing the entire specialty regarding technical issues.• Remote Support to users from different location throughout All India Locations. Like Delhi, Vadodara, Kolkata, Savli, Chennai and Mumbai through Bomgar Access tool.• Automatically SOE package installation.• Formulating ways to provide of imparting assistance to customers in case of information security.• Responsible for new installation of PC, Printer, Dial-up Internet Connectivity, Software installation & support to internal users. Configuring, managing & securing resources (Users, Printers and Folders).• Responsible for Post-implementation, modification and network maintenance support to the client.• Asset Management of all Desktop, Laptop and other IT peripherals of the site.• Working on Branded computers and servers. Dell, IBM and HP.

Post: - Customer Support EngineerSite: Iffco Tokio General Insurance Baroda• Handling IT Helpdesk call for users• Troubleshooter for all kind of Hardware and basic Network related problems.• Network, DeskJet & Local Printer Installation, configuration &. Troubleshooting.• H/W Troubleshooting of Laptop & Desktop computers. • Installations of Operating systems Windows XP, Vista, Window 7.• Installation of Various Software and Preventive Maintenance• Lotus Notes installation, configuration & all troubleshooting.• AS400 client installation, configuration & all trouble shootings • VPN configuration. At Client side (Checkpoint Application Software)• SEPM Antivirus installation & Updating for Severs & Deployment for Desktop.