Prashant Mishra Email & Phone Number

B.Com (Hons), working at BSI Financial Services as Process Lead. Having experience in US Residential and Commercial Mortgage Servicing ,Cashiering, payments, posting funds, reversing payments ,reconciliation in Financial Reporting. Have good knowledge of MS-Excel , MS Word & Power Point Presentation, also possess leadership skills as well as has ability to work as a part of a team.Led initiatives for process improvements, Process Excellence, Process Engineering, and Quality Excellence.Provided comprehensive training guidelines to Direct Reports (DRs)overseeing process documentation, new process transition, and quality checks.Along with all the work having expertise in Client management, Data Management, People Management & Process Management.

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  Process Lead

  Bsi Financial Services

  Oct 2015 - Present - Delhi, India

  Supervised a team of 20 FTEs in a Financial Company, specializing inresidential and multifamily as well as commercial loan servicing,ensuring high-quality service delivery.- Facilitated seamless communication with internal and externalstakeholders, addressing business reviews, challenges, and complexissues- Led initiatives for process improvements, Process Excellence,Process Engineering, and Quality Excellence- Provided comprehensive training guidelines to Direct Reports (DRs),overseeing process documentation, new process transition, and qualitychecks- Conducted monthly business dashboard presentations and reviewsfor internal and external stakeholders- Prepared process flow charts, conducted process mapping, andperformed team utilization and performance reviews- Conducted thorough data analysis, facilitated staff estimation, and ledcapacity planning efforts- Implemented performance-linked incentives evaluations for the team,fostering motivation and accountability- Orchestrated effective team meetings, ensured robust DataManagement, and adeptly handled people management duties

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  Patna University

  Payoff Specialist