Prashant Patel Email & Phone Number

Northampton, United Kingdom

• Providing consulting services to customers based on service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.• Lead consultant on multiple projects simultaneously and ensuring projects are delivered within time, budget and high quality.• Full product life cycle responsibility, to include user/customer interaction through design, development, testing and during implementation, training & support and maintenance.• Facilitate Customer Workshops• Designed systems for a large user base in varied industries such as Financial, Retail, Healthcare and Local Government • Dealing with stakeholders at all level, to ensure key stakeholder buy-in• Create solution design documentation during projects • Creating a proof of concept for customers during the project lifecycle, providing good stakeholder buy-in• Provided technical advice for new or active projects around SAAS, SMTP, SAML, Server, IIS, Web application creation, SQL db•SME for FCA regulated industries

Northampton, United Kingdom

• Supporting the development team in the detailed systems design process • Contributing to the preparation and execution of User Acceptance Testing• Testing and laying bespoke rework for customers• Understanding and collating customer requirements for system enhancements• Contribute to the development of consulting processes and methodology• Write and maintain system specification documents.• Installing and maintaining Open Account financial package and to complete hot fix bundles & Upgrades • Completing full system health checks on customer servers and SQL environment• Troubleshooting reported customer issues related to system down, IIS, Database, ODBC, application, ASP and server’s • work closely with the Project Manager to ensure customer satisfaction at all stages of an implementation, including regular feedback on issues and opportunities• Troubleshooting application errors by recreating environments and application configurations• Liaising with customers and using remote connections to identify and resolve of issues• Advising customers on the configuration and usage of the supported applications

Milton Keynes, United Kingdom

• Monitoring critical RBS & DLG ERP system• Microsoft Office 365 & Lync• ASP.net, IIS, SQL, SCCM• Problem analysis• Messaging support, BES administration• To monitor and update the call management system (Remedy) as required.• Process enhancements• Project Management • SME for new CRM system rollout

• Providing a primary point of contact for customers and staff• Involved in workshops/training/ presentations.• Scoping customer requirements • Identify project related risks and escalate project issues • Identify, clarify and effectively document business processes and system requirements.• Write and maintain system specification documents.• Engage with multiple stakeholders across the company driving out project scopes • Produce weekly and monthly service reports for customers against the agreed targets, SLA's, KPI's, together with analysis and interpretation of service trends and recommendations to enable service improvements• Joint lead in a project, setting up a new virtual Service desk for FMO environment.• Providing training for end users.• Major Project involvement for the deployment of – ERP system implementation, CRM selection & implementation.• Continual system enhancement and modification projects.