Prashant Pathare personal email
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With over 21 years of top notch experience with world leading airlines like Emirates & British Airways I have a sharp focus on enhancement of revenue through professional client relation management & interaction.I have an in-depth understanding of sales, marketing and customer needs coupled with diligent assessment abilities that result in superior revenue earnings and higher levels of client satisfaction.BRIEF SUMMARY OF EXPERIENCE & SKILLSWhat I bring to an Organization is an analytical mind, a good temperament and sound decision making. I'm a progressive thinker and have good interaction & negotiation skills. Self-motivated, willing to assume responsibility. Adaptable, having ability and interest to learn.Able to capture client confidence, instill comfort and generate repeat and referral business.Communication skills: Proficient in making strong presentations & sales pitches. Analytical skills are my particular forte and I enjoy analyzing data to read trends and make forecasts.Throughout my career I have been passionately involved in staff training. Training topics have included product knowledge, systems usage, communication development and leadership skills.Sales support operations, marketing and contingency planning. Strong know-how of pricing and revenue management.
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Sr Reservation And TicketingEmirates Oct 2003 - Nov 2020Muscat, Oman*Emirates Mumbai Contact Center - from October 2003 - November 2007**Emirates Muscat Town Office - From November 2007 - November 2020*Department: Passenger Sales / Reservations / Ticketing / Sales Support On frontline sales at Town office counter and in the contact center, I played a major role in enhancing revenue through customer delight and always sought to develop new areas of incremental revenue. Developed healthy and fruitful relations with trade partners Supported the Sales teams in all areas especially with group bookings and GYM’s (group yield management) Identified new areas of mutual profitability & revenue generation for agencies and the Company. Provided sales team with market intelligence on customer & competitor behavior Created presentations for internal staff & external trade partners. Ensured effective and proactive communication of special offers and pricing initiatives to the trade to ensure EK maintains its profile and presence in market. On an overall basis ensured customer delight whilst maximizing sales and generating revenue for the Emirates Group. -
Sr. Lead AgentWns Global Services Feb 1999 - Oct 2003Mumbai, Maharashtra, IndiaDepartment: Revenue Management Support (India) Final Day Curtain Check (FDCC) - This specialized project involved checking the inventories, making changes in the capacity of cabins thus improving BRITISH AIRWAYS load factor. Upgrades – This project involves upgrading of passengers to the higher cabins on the basis of their Frequent Flyer status. The objective being to provide a ‘beyond expectation’ level of service and also improve flight load factors.Department: British Airways Travel Shops/Mumbai On-Line Mumbai On-Line (British Airways Travel Shops): British Travel-Shops is a wholly owned subsidiary of British Airways Plc. that deals in a mélange of services offered to customers in the UK and worldwide. I played a leading role in managing the content in the specific area of online holiday(s) offers that was displayed on this world-wide BA website.Other achievements / responsibilities handled in WNS Quality Champion (WNS is an ISO 9001:2000 certified organization). On-Line trainer for the both the Revenue Management and Mumbai On-Line departments.
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Executive OperationsGiltedge Infotech Services India Ltd. 1997 - 1999Mumbai, Maharashtra, IndiaDepartment: National Stock Exchange (NSE), Clearing House NSDL, Mumbai. Deputed as Executive (Operations) / Management Trainee at the NSE clearing house, Lower Parel, Mumbai. Managing a staff of 25-30 people dealing with weekly settlement operations at the stock exchange.These were times when the stocks were in physical ‘share certificate’ form unlike the ‘De-mat’ (electronic) format that we know today.
Prashant Pathare Skills
Prashant Pathare Education Details
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Iata Learning CentreTourism And Travel Services Management -
Business/Commerce, General
Frequently Asked Questions about Prashant Pathare
What is Prashant Pathare's role at the current company?
Prashant Pathare's current role is Frontline Sales/Customer Service Specialist | Client Delight Enthusiast | LifelongLearner | ProudFather | Love All Good Things Life Has 2 Offer | Graduate (Mumbai University) | IATA Certified-IATA Learning Center, Geneva.
What is Prashant Pathare's email address?
Prashant Pathare's email address is pa****@****ail.com
What schools did Prashant Pathare attend?
Prashant Pathare attended Iata Learning Centre, Mumbai University Mumbai.
What skills is Prashant Pathare known for?
Prashant Pathare has skills like Leadership, Analytical Skills, Operations Management, Customer Satisfaction, Communication, Airlines, Training, Team Management, Revenue Recognition, Customer Service.
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Prashant Pathare
Accomplished Program, Service Delivery & Operations Leader With Strong Technical AcumenMumbai Metropolitan Region2atos.net, atosorigin.com
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