Prashant Pathare Email & Phone Number

Muscat, Oman

*Emirates Mumbai Contact Center - from October 2003 - November 2007**Emirates Muscat Town Office - From November 2007 - November 2020*Department: Passenger Sales / Reservations / Ticketing / Sales Support On frontline sales at Town office counter and in the contact center, I played a major role in enhancing revenue through customer delight and always sought to develop new areas of incremental revenue. Developed healthy and fruitful relations with trade partners Supported the Sales teams in all areas especially with group bookings and GYM’s (group yield management) Identified new areas of mutual profitability & revenue generation for agencies and the Company. Provided sales team with market intelligence on customer & competitor behavior Created presentations for internal staff & external trade partners. Ensured effective and proactive communication of special offers and pricing initiatives to the trade to ensure EK maintains its profile and presence in market. On an overall basis ensured customer delight whilst maximizing sales and generating revenue for the Emirates Group.

Mumbai, Maharashtra, India

Department: Revenue Management Support (India) Final Day Curtain Check (FDCC) - This specialized project involved checking the inventories, making changes in the capacity of cabins thus improving BRITISH AIRWAYS load factor. Upgrades – This project involves upgrading of passengers to the higher cabins on the basis of their Frequent Flyer status. The objective being to provide a ‘beyond expectation’ level of service and also improve flight load factors.Department: British Airways Travel Shops/Mumbai On-Line Mumbai On-Line (British Airways Travel Shops): British Travel-Shops is a wholly owned subsidiary of British Airways Plc. that deals in a mélange of services offered to customers in the UK and worldwide. I played a leading role in managing the content in the specific area of online holiday(s) offers that was displayed on this world-wide BA website.Other achievements / responsibilities handled in WNS Quality Champion (WNS is an ISO 9001:2000 certified organization). On-Line trainer for the both the Revenue Management and Mumbai On-Line departments.

Mumbai, Maharashtra, India

Department: National Stock Exchange (NSE), Clearing House NSDL, Mumbai. Deputed as Executive (Operations) / Management Trainee at the NSE clearing house, Lower Parel, Mumbai. Managing a staff of 25-30 people dealing with weekly settlement operations at the stock exchange.These were times when the stocks were in physical ‘share certificate’ form unlike the ‘De-mat’ (electronic) format that we know today.

Iata Standard Course, Tourism And Travel Services Management

Mumbai University, Business/Commerce, General