Prashant Singh Email & Phone Number

As an Operations Manager at Vetty, a fast-growing background verification platform, I lead and manage a team of 20+ employees, oversee the daily operations and quality assurance, and implement process improvement initiatives. I have a Black Belt certification in Lean Six Sigma, and I leverage my skills in data science to optimize the customer journey and enhance the data-driven decision making. I have over 8 years of experience in the background screening and business process outsourcing industries, having worked as a Team Leader at Accurate Background, Sterling and TaskUs, where I supervised, coached, and motivated team members, handled escalations and complaints, and ensured compliance with SLAs and KPIs. I have a Bachelor of Commerce degree and multiple certifications in digital marketing, Microsoft Excel, and data science foundations. I am passionate about delivering excellent customer service, improving operational efficiency, and fostering a collaborative and inclusive culture. I am always eager to learn new skills, take on new challenges, and contribute to the growth and success of the organisation.