Led the team of Salesforce & Integration engineers, admins, and architects to deliver key projects for the sales & operations business. Worked closely with business, data science, platform engineering, program management teams to define quarterly roadmap & timelines for key initiatives. Quickly adapted to the unique needs of freight forwarding and customs brokerage business to deliver solutions for the sales process, data enrichment, forecasting, churn mitigation, lightning migration, employee onboarding off-boarding automation, and many more.Key Projects:Churn Guard, FlexportPartnered with the Sales Operations and Data Science team at Flexport to surface churn alerts in CRM and Slack to mitigate customer churn.Building the Foundation for CRM, FlexportFlexport Built all necessary foundational blocks for CRM Systems team: Role hierarchy in the CRM, Release process, Coding Standards, Intake and Delivery process, Jira Helpdesk, Salesforce Backup Solution, single sign-on. Integration With Workday, Core Product, Snowflake, Looker, Netsuite. Implemented Lead to Order workflow for Capital, Insurance, Customs, and Trade Advisory business units along with the Credit and Legal team workflows in Salesforce.Sales Forecasting, FlexportEvaluated multiple forecasting solutions for the unique needs of Flexport & delivered global forecasting solutions for complex freight forwarding business.CRM Optimization and Lightning Migration, FlexportReduced the number of clicks, screens to bring the most relevant customer 360 data from CRM and Snowflake via looker-on one screen to increase Sales Efficiency. Users loved lightning with 73 NPS scores.Employee Onboarding Offboarding Automation, Flexport using WorkatoAutomated onboarding & off-boarding of employees in GSuite, Slack, Okta, Jumpcloud using Workato

Established team of Sr Engineers and admins to support Sales Operations, Renewal Specialists & Partner Program Management stakeholders at Atlassian. Proven track record of successful mergers & acquisition projects for Trello, OpsGenie. Key focus on systems health checks & technical debt clean up initiatives to improve user experience and 50% reduction in support issues. Established a robust release management process and on-call production support leveraging Jira and Pagerduty.Key Projects:Account Hierarchy, at Atlassian, using DnBDesigned futuristic account hierarchy using DnB data enrichment APIs at Atlassian to efficiently distribute a book of business and also empower mergers & acquisitions smoothly. Mergers and acquisitions, Atlassian, Trello, OpsGenieSuccessfully led merger and acquisition of Trello, OpsGenie at Atlassian from CRM perspective. Created playbook to facilitate future mergers and acquisitions.

Started at LinkedIn as Lead Technical Solutions Architect from May 2014 till Nov 2016. Responsible for building scalable technical designs, implemented reusable frameworks that will support the future growth of the company without slowing down CRM performance.Later transitioned into the Manager role at LinkedIn with the unique benefit of having hands-on technical knowledge of Salesforce & Integrations.Key Projects:CPQ Implementation, LinkedInSuccessfully delivered Steelbrick CPQ solution for various types of products i.e Subscription-based, Perpetual, and Consumption-based at LinkedIn. Alerts Framework, LinkedInPartnered with the data science team at LinkedIn to surface key alerts in CRM via Salesforce1 mobile app for Sales users like Decision Maker Move, Churn Alerts, License usage (Upsell Alerts). Auto-Renewals, LinkedInRevamped Sales Process at LinkedIn by building Auto-Renewal engine, auto-provisioning to drive Sales efficiency and accuracy. Book of Business, LinkedInCRM Application to allow Sales Managers to upload account assignments for the upcoming year, UI application to review, transfer, and finalize book of business assignments.

Led team of technical architects, helped team in building scalable technical designs, implemented reusable frameworks which will support future growth of company without slowing down CRM performance. I have experience in designing solutions right from lead management, CPQ, support functions etc.

I have 7 years of comprehensive experience in providing CRM consulting and development; of which the last 4+ years were spent as Salesforce Technical Lead & developer. During this tenure, I was involved in Requirement Analysis, Technical Design, Development, and Functional Testing and have played crucial roles as an onshore coordinator, Technical Lead, and Developer across multiple projects.I have proficiency in solution designing & building complex solutions using various features of Force.com platform. I have a very good understanding of the Object-Oriented Analysis and Design (OOAD) and Salesforce object model-based architecture which has contributed in a big way in providing cost-effective solution architecture for multiple clients.I have demonstrated success in leading both small and large teams through a variety of development activities, including design, development, implementation, onshore coordinator, and supporting production environment. I possess good knowledge of Force.com Platform, Apex, Visualforce, integration, software process improvement, and object-oriented design and development which I have gained through my experience in executing multiple projects with Cognizant.In one of my recent project which was executed for one of the biggest fleet management companies around in the UK, I played the role of a technical architect & lead developer to provide end to end design for various customer requirements ranging from web service integrations, email service integration, de-duplication & sales process.