► Spearheading business operations - Revenue Generation, Billing, Engagement Delivery, Client Relationships, Key Account Management, Costs, P&L and People Management (Team Size: 600+)► Credited for the:✅ First-ever launch of Patented Steering of Roaming (SoR) Solution in Orange Netherlands, which catapulted Mobileum ahead of its competitors ✅ Daily Rate Plan (DRP) System Launch for NTT Docomo in Japan► Introduced Digital Transformation of Delivery by implementing the PSA Tool –… Show more ► Spearheading business operations - Revenue Generation, Billing, Engagement Delivery, Client Relationships, Key Account Management, Costs, P&L and People Management (Team Size: 600+)► Credited for the:✅ First-ever launch of Patented Steering of Roaming (SoR) Solution in Orange Netherlands, which catapulted Mobileum ahead of its competitors ✅ Daily Rate Plan (DRP) System Launch for NTT Docomo in Japan► Introduced Digital Transformation of Delivery by implementing the PSA Tool – Certinia which helped in efficiently managing Project Management, Billing, Revenue, GRC and Performance Measurement Lifecycle ► Realigned the Organizational Capabilities by setting up a remote working culture during COVID-19, which helped reduce operational & delivery costs by 80%. Ensured minimum attrition through team meetings, motivation/ retention of critical employees, incentives/ appreciation► Improved CSAT scores by 70%, by instituting best practices, project management discipline, on-time delivery, and stakeholder engagements► Led and managed large delivery programs, improving client acquisitions, and ensuring customer delight by achieving SLA, TAT, service & quality delivery norms, integrating newly acquired companies – WeDo, Sigos, Niometrics and DS from a delivery perspective► Established uniform delivery processes, QA systems, KPIs & metrics post acquisitions to measure success and team performance► Drove Digital Transformation by Adoption of Relevant Technologies /Tools, moving from manual work to digital platforms, for increased business agility ► Assisted Sales Teams in defining compelling offers to clients, RFPs/proposals, presales, bids, and deal negotiations, opening new business growth opportunities for the company► Interfacing with key decision-makers in client organizations to understand requirements, and recommend customized product solutions► Building, leading, and mentoring cross-functional team members, empowering people to deliver their best Show less

► Led and guided 24X7 Customer Support Teams in rapidly resolving and reducing customer complaints and increasing CSAT / NPS Scores (Team Size: 140+)► Innovatively designed & launched Processes, Workflows, and Automation Solutions that improved internal efficiency, customer services team productivity, reduced churn, and increased customer retention/ recurring revenue ► Collaborated with diverse teams to help clients implement & operate new capabilities, achieve operational efficiencies,… Show more ► Led and guided 24X7 Customer Support Teams in rapidly resolving and reducing customer complaints and increasing CSAT / NPS Scores (Team Size: 140+)► Innovatively designed & launched Processes, Workflows, and Automation Solutions that improved internal efficiency, customer services team productivity, reduced churn, and increased customer retention/ recurring revenue ► Collaborated with diverse teams to help clients implement & operate new capabilities, achieve operational efficiencies, and harness the power of technology► Successfully Transformed the Customer Support Function by executing strategies to reduce functional and operational complexity through streamlined processes, optimized use of technology and resources to deliver cost-effective, high-quality services to all stakeholders► Implemented ServiceNow Tool as a single system across all Business Units and enforced Processes, Controls, KPIs, and SLAs through the tool to avoid human errors/ negligence leading to improved KPIs and customer satisfaction scores Show less

► Hand-picked for a Platform Leadership Role with accountability for Software Engineering of a complex Vendor Payment System for Amazon► Provided expert leadership to the Technical Team (Team Size: 40), guiding the System Expansion to implement taxation rules of the new geographies, quick rollouts to start the trials, upstream and downstream integration with other systems while ensuring seamless end-to-end transactions and timely payments to vendors► Mentored the team towards the… Show more ► Hand-picked for a Platform Leadership Role with accountability for Software Engineering of a complex Vendor Payment System for Amazon► Provided expert leadership to the Technical Team (Team Size: 40), guiding the System Expansion to implement taxation rules of the new geographies, quick rollouts to start the trials, upstream and downstream integration with other systems while ensuring seamless end-to-end transactions and timely payments to vendors► Mentored the team towards the removal of the Oracle Database and Financial Application (OFA) in Phases from the Vendor Payment System to reduce high license costs and ensure business continuity while migrating applications to RedShift► Proposed a Real-Time System to replace the Batch-Based Processing to reduce delays in vendor payment cycles which in turn affected SLAs► Successfully Rolled-out a New Parameterized Code that reduced the new vendor onboarding time on the VPS platform by 4 times (100 hours vs. 400 hours) and a Common Withholding Tax Engine for all geographies which avoided the need for new development and enabled quick launches► Played a key role in designing and launching a new system VAULT and integrating the same with a banking system for end-to-end secure payments► Managed a team of Leads, Managers & Engineers to plan, design, and deliver complex, broad-scale systems spanning across departments/ functions► Regularly conceived, proposed, and instituted new ideas, strategies, and processes in Engineering, directly or through other managers to a final product► Championed execution of vision/ goals for the team and accountability for results. Oversaw recruitment, and building of highly talented teams Show less

► Joined as Sr, Software Engineer, promoted to senior positions to handle increasing responsibilities as Head of Engineering Division / AVP - Products► Led and guided the team in supporting the current platform, as well as development, delivery, and quality improvement of new products► Appreciated by Stakeholders for driving Transformation across all Engineering Projects, introducing AGILE Development across the organization, thereby bringing predictability to the entire system… Show more ► Joined as Sr, Software Engineer, promoted to senior positions to handle increasing responsibilities as Head of Engineering Division / AVP - Products► Led and guided the team in supporting the current platform, as well as development, delivery, and quality improvement of new products► Appreciated by Stakeholders for driving Transformation across all Engineering Projects, introducing AGILE Development across the organization, thereby bringing predictability to the entire system ► Recruited and built a Multi-Location Team in Bengaluru and Gurgaon, with a key focus on performance, efficiency, manageability, interoperability, scalability, security, and product continuity; gained Senior Management and Cross-Functional Team trust and buy-in to exceed goals► Played an instrumental role in introducing Automation across Product Lines that are used till date across the organization► Conceptualised, and designed an In-House Platform and administered the development to deliver a Test Automation Platform for the QE Team► Managed business P&L and ensured 95% of the booking targets were achieved with a healthy pipeline for the next quarters► Assisted teams through training, RFPs/ sales presentations, contracts, new accounts win, and increased business with existing accounts► Received multiple Awards like:✅ Most Valuable Person Award - Q3, 2012 for establishing the product line and YOY business growth✅ Roamware Global Excellence Award - Q2, 2005✅ World of Thanks Award - Q2, 2004 for overall contribution to NTR Product Show less

► Joined the 41st Batch of BARC as a Trainee, deputed to Virtual Reality & 3D Graphics Groups - Computer Division on successful completion of training, and later promoted to Scientific Officer (D) within 2 years► Executed multiple successful short-term projects on Development in Virtual Reality & Computer Animation like:  An Open-Source Project to build the VRML Library Served as a Web Administrator of the Official Website (http://www.barc.gov.in). Developed a 3D Simulation… Show more ► Joined the 41st Batch of BARC as a Trainee, deputed to Virtual Reality & 3D Graphics Groups - Computer Division on successful completion of training, and later promoted to Scientific Officer (D) within 2 years► Executed multiple successful short-term projects on Development in Virtual Reality & Computer Animation like:  An Open-Source Project to build the VRML Library Served as a Web Administrator of the Official Website (http://www.barc.gov.in). Developed a 3D Simulation and Walkthrough Model of the New Computer Division Building in VRML Developed a Web-based Application for Online Filling-Up of the Recruitment Examination Worked on an Indexed based Search Engine for the Intranet Show less