Prashant Varshney Email & Phone Number

A proven Techno Functional Consultant with 16 Years of Work Experience across organizations in the area of customer relationship management. Involved in multiple green field e2e implementations across Automotive, Manufacturing and Public Sector landscape.Solution Identification Requirement gathering and solution identification (Siebel CRM, SFDC Sales cloud, SFDC Service Cloud) Solution demo for the clients. Has implementation experience in various industries such as Automotive, Retail and Financial sectors. As a functional consultant, involved in understanding and gathering requirements, Need Gap analysis, Reviewing, analysing, defining As-is processes and To Be processes, organizational operations, implementing strategies, Defining To-Be Processes, making recommendations, finalizing solution, Analytical reports and Transactional Report, finalize KPIs and strategizing solutions for business. Application Support  Worked as a Problem Manager, CRM Application support. Manage the team in design, develop and deploy the CR’s in time.Client Management Nurturing relationships with key stakeholders in client organizations for effective service delivery. Engage the technical team in achieving the business requirements during the design and development phase. Ability to identify the right solutions and implement the same.Design & Development As a Technical Consultant, involve in Siebel/SFDC Configuration, Pricing engine, Signals, Product Configurator, Order Management, eMail and SMS Integration, Legacy-Siebel Data Migration to SFDC etc. Design E2E solution on Automotive and Public sector domain including Order management, Products and Pricing, Quotes, Leads and Opportunities Implemented e2e 5 green field implementations for 5 Automotive and 1 Public sector clients starting from RFP phase till Delivery. Developed the complex products and promotion bundles. Customized the SFDC application based on the business requirements using SFDC Configuration, Flows, Validation Rules, Access Management (OWD, Sharing rules, Roles, Profiles, Permission Sets), Reports. Customized the Siebel application based on the business requirements using Siebel Configuration, Workflows, DVM, Task based UI.

Listed skills include Siebel, Pl/Sql, Shell Scripting, Unix, and 14 others.