Prashant Kumar

Prashant Kumar Email and Phone Number

Director of Global Customer Success Insights at Microsoft @ Microsoft
redmond, washington, united states
Prashant Kumar's Location
Bellevue, Washington, United States, United States
About Prashant Kumar

I start with why and lead through ambiguity. I’m passionate about simplification, high-quality execution and leadership. I’m a big picture thinker with attention to detail. I define, land and execute on key strategic priorities by focusing on planning and data-driven strategy, as well as by building partnerships with senior leaders while tackling fast-moving and complex scenarios. I'm passionate about driving simplification and excellence in sales process efficiency/effectiveness. I engage with Sales, Ops, Engineering and Finance leadership, building and leading strategic initiatives and processes for Customer Experience & Success organization. I love to operate in lean, fast-paced, highly ambiguous environments to help create a vision and operationalize to scale quickly. I'm a strategic thinker who loves to examine and analyze data to identify patterns and trends that represent significant business insights.I have 18 years of experience in computer software industry across multiple disciplines - Customer Experience & Success, Business and Sales Operations, Sales Excellence, Finance, Search advertising and Engineering. Highly skilled in Process Management, Business Intelligence Tools Development & Management, Insights, Reporting, and Business Analytics. I've experience in planning and managing at both the strategic and operational level and in exhibiting sound business judgment and in influencing others. I’ve strong skills in communicating with leadership, proactively understanding unique business needs, assessing implications, delivering solutions that measures business performance, and identifying critical issues as well as new opportunities. I’m an authentic and trustworthy leader with demonstrated ability to successfully plan and execute complex initiatives.How stakeholders perceive me?• Customer focused• Empathetic• Mindful approach to the business• Drives strong business impact/quality results• Key stakeholder for managing overall ROB• Ability to connect the dots from different parts of the business and provide a holistic solution• Practices and utilizes proximity with stakeholders to understand and help solve for true pain points• Passionate and takes genuine interest in the business problem • Dedicated to follow through and drives to resolution• Willingness and mindset to constantly learn, understand and then dig for a solution• Committed to find solutions and to serve customers • Collaborates with inclusiveness across team members, both direct and broad• Flexibility and responsiveness, as demonstrated through several motions

Prashant Kumar's Current Company Details
Microsoft

Microsoft

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Director of Global Customer Success Insights at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Prashant Kumar Work Experience Details
  • Microsoft
    Director Of Global Customer Success Insights
    Microsoft Jun 2024 - Present
    Redmond, Washington, United States
    Driving strategy and actionable insights, boosting field performance in sales, consumption, and usage across all solution areas for Microsoft Customer Experience & Success organization. Fostering operational excellence to elevate the customer journey and achieve strategic business outcomes.
  • Microsoft
    Pipeline, Forecast, Compete, And Ai Adoption Lead | Americas Business And Sales Operations
    Microsoft Jan 2023 - Jun 2024
    Redmond, Washington, United States
    Drove digital transformation for Microsoft's $80B Americas business, encompassing the US, Canada, and LATAM. Led pipeline, forecast, and compete motions to support the business in achieving targets across revenue, consumption, and market share. Spearheaded the AI Adoption initiative for the Americas.
  • Microsoft
    Senior Sales Operations Program Manager | Us Business And Sales Operations
    Microsoft Mar 2018 - Jan 2023
    Bellevue, Washington, United States
    Enabled $45B Microsoft's US business as Pipeline & Forecast Lead. Also, led US sales process excellence and deal execution using CRM, Compete BI, and Segmentation platform. I leveraged the power of cloud, machine learning, and AI for data strategy/analysis while leading various initiatives, and enabling insights for improved business outcomes and enhanced productivity for sellers. I used a customer-obsessed growth mindset, with an eye on privacy and compliance, to coach and drive culture change in improving sales discipline and simplifying sales processes.- Transformed sales forecasting to enable always-on and accurate forecast. Drove common ROB and alignment on forecast process/tools/reporting to simplify/streamline and to enhance collaboration. Increased operational efficiency by 12%, gave back selling time and helped 5000+ Microsoft field folks in running their business accurately/easily- Led pipeline motions and helped business achieve its target against core goals of revenue, consumption and customer adds. Initiated, orchestrated, and landed various process enhancements and new tools/reporting, which enabled better insights for business and richer dialogue at leadership level. This led to improved pipe hygiene by 35%, better compete motions, and field/LT got at least 4-6 hours back every week- Simplified Segmentation by enabling Account Management platform for easier and insightful process. This helped save time by 43%, streamlined process, minimized outstanding requests by 22%, and enabled easy insights for sales team and leadership- Led, architected, and shaped the journey for US Compete team as Business Intelligence lead- Drove simplification and provided always-on insights through seller reporting platform/MSX Insights, in collaboration with US Operations, Sales Excellence, WW, Engineering and Finance- Managed BI tools/technology/infrastructure. Collaborated and consolidated platforms using Azure, SQL, and Power BI
  • Microsoft
    Senior Sales Excellence Manager | Us Dynamics
    Microsoft Nov 2015 - Mar 2018
    Bellevue, Washington, United States
    Led $1B US Dynamics business as Senior Sales Excellence Manager and transformed it through insights to leadership/business groups and by managing business investment funding (BIF). I worked closely with the US Partner team to create, manage, and drive standardization of BI and reporting to accelerate transformation of field rhythms and to enable impactful coaching. I worked on driving and coaching simplification, enabling, and accelerating landing with various teams. I partnered with various leaders to define and prioritize BI/technology solutions and helped deliver quick resolutions to critical gaps/escalations. - Delivered insights to CVPs, business groups & partner teams, through scorecard/reporting (in partnership with WW), leading to 15%+ YoY growth & Budget Attainment. Coached, enabled, and accelerated landing with US Dynamics teams- Increased BIF spend by 25% through active program management & tracking. Analyzed funding requests, coached sellers & managers along with BIF reporting for Leadership team- Researched available upstream data to determine usability in reporting and built relationships with partner teams (data providers), to track and report on initiatives for D365, Azure and SPE E5- Managed pipeline health & hygiene for improved state of business- Partnered with various leaders to define and prioritize Business Intelligence (BI) solutions and helped deliver quick resolutions to critical gaps/escalations. Explored various tools & technologies to deliver best solution
  • Hcl Technologies
    Project Manager | Microsoft Us Sms&P Sales Excellence
    Hcl Technologies Mar 2013 - Nov 2015
    Bellevue
    Managed 3 projects for US Small & Midmarket Solutions & Partners Sales Excellence group at Microsoft. Provided insights to the leadership team with reporting metrics detailing business development, to help make educated business decisions effectively for driving MS fundamentals, services & devices’ sales initiatives across US. Collaborated with Sales Excellence management on an ongoing basis to understand unique business requirements, to assess the implications and to implement long-term scalable data architecture using latest Business Intelligence technologies & solutions. Defined, developed & managed standardized high & low level reporting & tools that include core KPIs and metrics utilized by Microsoft Directors, Sr. Managers, Leads, Distributors and Resellers. Facilitated cross-team alignment for data standardization across segments/products and researched available up stream data to determine usability in new reporting initiatives. - Managed 24 members team along with project progress tracking - Helped in identifying performance for Microsoft sales teams and area managers - Drove complete SDLC, by managing Sprint Cycle using Product backlogs in TFS (Team Foundation Server and now Azure DevOps Server)- Designed complex Cloud/On-Premise Dashboards/Reporting Solutions using Power BI/SharePoint/SSRS/Web for business insights- Created ETL process for integrating data from various sources & published reports on SharePoint Online- Created Data Warehouse and OLAP cubes, which can be used by stakeholders for ad-hoc reporting- Designed and developed SQL queries for reports’ creation and data validation. Extracted insights using Microsoft Azure and Azure ML (as a Machine Learning tool) - Took initiative towards Data Mining & Predictive Analysis, based upon available subscription & pipeline data- Explored various tools & technologies to deliver the best possible solution
  • Hcl Technologies
    Project Lead | Microsoft Mbd Biz Excellence
    Hcl Technologies 2012 - Mar 2013
    As a Project Lead for Microsoft Business Division Biz Excellence team at Microsoft, I had to understand various data sources and related metrics/attributions for successful integration of data, for building Cloud platform and creation of various reports like Churn & Assigned Users. Project included building dimensions and factual data source views and developing the first consolidated Cloud Services Reporting Cube (BISM) using MS Sales & Commerce data, for sales revenue, subscription and customer metrics.- Managed Offshore/Onsite team as Project Lead- Analyzed various data sources and related metrics/attributions for successful integration of data : for building Cloud platform as well as creation of various extensively used reports- Built dimensions and factual data source views and worked on developing the first consolidated Cloud Services Reporting Cube (BISM), for sales revenue, subscription and customer metrics- Modelled Fact and Dimension along with design and creation of Databases & ETL process- Created Cloud Services Reporting OLAP cube using Tabular Model. Built Dashboard and KPI reports using Excel, PowerPivot and deployed on SharePoint- Researched issues generated by global stakeholders by doing analysis and developed bug fixes
  • Hcl Technologies
    Technical Lead | Microsoft Bpd Servicing Experience
    Hcl Technologies 2011 - 2012
    I lead the team for BPD Servicing Experience team at Microsoft. It was a reporting project where data was collected from various sources like Detego/VSTS/Watson and pulled into the staging tables, which in turn was integrated into the Reporting database (MDS). Various reports and automated newsletters were created from MDS, drillable to a detail needed by the business or user
  • Hcl Technologies
    Lead Engineer | Microsoft Advertising
    Hcl Technologies 2009 - 2011
    This project involved creation of a Dashboard for defining and displaying Key Business Measures for the senior management of Sales and Finance team (Microsoft Advertising) - Easy to use and ready to analyze platform, with a goal to help in answering Critical Business Questions as well as in taking Crucial Business Decisions. I started the project and it grew to eight member team while also working as a senior developer in the project.
  • Hcl Technologies
    Lead Engineer/Software Engineer | Microsoft (Bing Search) Adcenter And Windows Marketplace
    Hcl Technologies 2006 - 2009
    I worked as a Lead Engineer/Software Engineer in various teams at Microsoft including adCenter (Microsoft Bing Search) and Windows Marketplace

Prashant Kumar Education Details

Frequently Asked Questions about Prashant Kumar

What company does Prashant Kumar work for?

Prashant Kumar works for Microsoft

What is Prashant Kumar's role at the current company?

Prashant Kumar's current role is Director of Global Customer Success Insights at Microsoft.

What schools did Prashant Kumar attend?

Prashant Kumar attended University Of Washington - Michael G. Foster School Of Business.

Who are Prashant Kumar's colleagues?

Prashant Kumar's colleagues are Kritika Purohit, Amitab Kumar, Vasanth Kumar N., Krishna Kanhaiya, Debjani Sarkar, Kusnadi Saputra, Dev Patel.

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