Prashant Kumar Email & Phone Number

Redmond, Washington, United States

Driving strategy and actionable insights, boosting field performance in sales, consumption, and usage across all solution areas for Microsoft Customer Experience & Success organization. Fostering operational excellence to elevate the customer journey and achieve strategic business outcomes.

Redmond, Washington, United States

Drove digital transformation for Microsoft's $80B Americas business, encompassing the US, Canada, and LATAM. Led pipeline, forecast, and compete motions to support the business in achieving targets across revenue, consumption, and market share. Spearheaded the AI Adoption initiative for the Americas.

Bellevue, Washington, United States

Enabled $45B Microsoft's US business as Pipeline & Forecast Lead. Also, led US sales process excellence and deal execution using CRM, Compete BI, and Segmentation platform. I leveraged the power of cloud, machine learning, and AI for data strategy/analysis while leading various initiatives, and enabling insights for improved business outcomes and enhanced productivity for sellers. I used a customer-obsessed growth mindset, with an eye on privacy and compliance, to coach and drive culture change in improving sales discipline and simplifying sales processes.- Transformed sales forecasting to enable always-on and accurate forecast. Drove common ROB and alignment on forecast process/tools/reporting to simplify/streamline and to enhance collaboration. Increased operational efficiency by 12%, gave back selling time and helped 5000+ Microsoft field folks in running their business accurately/easily- Led pipeline motions and helped business achieve its target against core goals of revenue, consumption and customer adds. Initiated, orchestrated, and landed various process enhancements and new tools/reporting, which enabled better insights for business and richer dialogue at leadership level. This led to improved pipe hygiene by 35%, better compete motions, and field/LT got at least 4-6 hours back every week- Simplified Segmentation by enabling Account Management platform for easier and insightful process. This helped save time by 43%, streamlined process, minimized outstanding requests by 22%, and enabled easy insights for sales team and leadership- Led, architected, and shaped the journey for US Compete team as Business Intelligence lead- Drove simplification and provided always-on insights through seller reporting platform/MSX Insights, in collaboration with US Operations, Sales Excellence, WW, Engineering and Finance- Managed BI tools/technology/infrastructure. Collaborated and consolidated platforms using Azure, SQL, and Power BI

Bellevue, Washington, United States

Led $1B US Dynamics business as Senior Sales Excellence Manager and transformed it through insights to leadership/business groups and by managing business investment funding (BIF). I worked closely with the US Partner team to create, manage, and drive standardization of BI and reporting to accelerate transformation of field rhythms and to enable impactful coaching. I worked on driving and coaching simplification, enabling, and accelerating landing with various teams. I partnered with various leaders to define and prioritize BI/technology solutions and helped deliver quick resolutions to critical gaps/escalations. - Delivered insights to CVPs, business groups & partner teams, through scorecard/reporting (in partnership with WW), leading to 15%+ YoY growth & Budget Attainment. Coached, enabled, and accelerated landing with US Dynamics teams- Increased BIF spend by 25% through active program management & tracking. Analyzed funding requests, coached sellers & managers along with BIF reporting for Leadership team- Researched available upstream data to determine usability in reporting and built relationships with partner teams (data providers), to track and report on initiatives for D365, Azure and SPE E5- Managed pipeline health & hygiene for improved state of business- Partnered with various leaders to define and prioritize Business Intelligence (BI) solutions and helped deliver quick resolutions to critical gaps/escalations. Explored various tools & technologies to deliver best solution

Bellevue

Managed 3 projects for US Small & Midmarket Solutions & Partners Sales Excellence group at Microsoft. Provided insights to the leadership team with reporting metrics detailing business development, to help make educated business decisions effectively for driving MS fundamentals, services & devices’ sales initiatives across US. Collaborated with Sales Excellence management on an ongoing basis to understand unique business requirements, to assess the implications and to implement long-term scalable data architecture using latest Business Intelligence technologies & solutions. Defined, developed & managed standardized high & low level reporting & tools that include core KPIs and metrics utilized by Microsoft Directors, Sr. Managers, Leads, Distributors and Resellers. Facilitated cross-team alignment for data standardization across segments/products and researched available up stream data to determine usability in new reporting initiatives. - Managed 24 members team along with project progress tracking - Helped in identifying performance for Microsoft sales teams and area managers - Drove complete SDLC, by managing Sprint Cycle using Product backlogs in TFS (Team Foundation Server and now Azure DevOps Server)- Designed complex Cloud/On-Premise Dashboards/Reporting Solutions using Power BI/SharePoint/SSRS/Web for business insights- Created ETL process for integrating data from various sources & published reports on SharePoint Online- Created Data Warehouse and OLAP cubes, which can be used by stakeholders for ad-hoc reporting- Designed and developed SQL queries for reports’ creation and data validation. Extracted insights using Microsoft Azure and Azure ML (as a Machine Learning tool) - Took initiative towards Data Mining & Predictive Analysis, based upon available subscription & pipeline data- Explored various tools & technologies to deliver the best possible solution

As a Project Lead for Microsoft Business Division Biz Excellence team at Microsoft, I had to understand various data sources and related metrics/attributions for successful integration of data, for building Cloud platform and creation of various reports like Churn & Assigned Users. Project included building dimensions and factual data source views and developing the first consolidated Cloud Services Reporting Cube (BISM) using MS Sales & Commerce data, for sales revenue, subscription and customer metrics.- Managed Offshore/Onsite team as Project Lead- Analyzed various data sources and related metrics/attributions for successful integration of data : for building Cloud platform as well as creation of various extensively used reports- Built dimensions and factual data source views and worked on developing the first consolidated Cloud Services Reporting Cube (BISM), for sales revenue, subscription and customer metrics- Modelled Fact and Dimension along with design and creation of Databases & ETL process- Created Cloud Services Reporting OLAP cube using Tabular Model. Built Dashboard and KPI reports using Excel, PowerPivot and deployed on SharePoint- Researched issues generated by global stakeholders by doing analysis and developed bug fixes

I lead the team for BPD Servicing Experience team at Microsoft. It was a reporting project where data was collected from various sources like Detego/VSTS/Watson and pulled into the staging tables, which in turn was integrated into the Reporting database (MDS). Various reports and automated newsletters were created from MDS, drillable to a detail needed by the business or user

This project involved creation of a Dashboard for defining and displaying Key Business Measures for the senior management of Sales and Finance team (Microsoft Advertising) - Easy to use and ready to analyze platform, with a goal to help in answering Critical Business Questions as well as in taking Crucial Business Decisions. I started the project and it grew to eight member team while also working as a senior developer in the project.

I worked as a Lead Engineer/Software Engineer in various teams at Microsoft including adCenter (Microsoft Bing Search) and Windows Marketplace