Prateek Kumar

Prateek Kumar Email and Phone Number

Associate Vice President - Service Excellence - Americas (US, Canada, Colombia, Jamaica), Europe @ Sutherland
New Delhi, DL, IN
Prateek Kumar's Location
New Delhi, Delhi, India, India
Prateek Kumar's Contact Details

Prateek Kumar work email

Prateek Kumar personal email

About Prateek Kumar

Lean Digital Transformation / Process Excellence Leader/ Author / Blogger having more than 20+ years of experience across multiple Industry Domains in the Industrial, ITES, and IT space. Focused on Enterprise Level Transformation projects leveraging conventional process improvement methodologies like Re-engineering, Lean, Six Sigma coupled with cutting edge process automation including RPA, Analytics, and AI.Led Back Office / Shared Services Delivery Excellence across verticals including Banking, Retail, Telecom, Media, Hospitality including horizontals like Sales,Operations, Purchasing, Human Resources, Quality, and Finance.My current role enables me to be a part of how technology is disrupting business processes through Robotic Process Automation and the SMAC Stack ( Social, Mobile, Analytics, Cloud).

Prateek Kumar's Current Company Details
Sutherland

Sutherland

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Associate Vice President - Service Excellence - Americas (US, Canada, Colombia, Jamaica), Europe
New Delhi, DL, IN
Website:
sutherlandglobal.com
Employees:
28922
Prateek Kumar Work Experience Details
  • Sutherland
    Associate Vice President - Service Excellence - Americas (Us, Canada, Colombia, Jamaica), Europe
    Sutherland
    New Delhi, Dl, In
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  • Sutherland
    Associate Vice President / Lead - Americas (Na/Latam/Jamaica) - Service Excellence
    Sutherland Jul 2021 - Present
    Managing a Cross-Cultural Service Excellence Function across AMERICAS - America, Canada, Mexico, Colombia, and Jamaica catering to Multiple Verticals - Back Office / Contact Center Client AccountsKey Focus Areas: Financials: Revenue Maximization / Cost Optimization Initiatives.Performance Sustenance & Improvement through Metrics ManagementSite Level Scorecard / Center Performance Improvement : Driving Platinum Standards of Performance.Business Development Support: Client Business Process Re-engineering / Transformation.Shop Floor Optimization / Automation: Lean Six Sigma and Digital Assets deployment to improve customer experience, business efficiencies, and financials.
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  • Gbm
    Process Excellence Leader
    Gbm Sep 2020 - Jun 2021
    Dubai, United Arab Emirates
    - Established the Process Improvement based Digital Transformation Consulting Practice for our Dubai branch.- Provided Lean / Business Process Re-engineering-based Digital Transformation Consulting to key clients in the Retail, Enterprise, Banking sectors and to major business conglomerates in Dubai.- Developed Lean Process Improvement Consulting as a Service to bundle with technology offerings to help clients quickly Re-engineer and optimize their business processes prior to automation.
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  • Gbm
    Head - Continuous Improvement
    Gbm Jul 2016 - Sep 2020
    United Arab Emirates
    Managing Team for Enterprise Lean Digital Transformation / Business Excellence initiatives.Change Manager for the GBM wide SAP implementation across 5 countries in the Middle East based on recommended SAP Change Management Methodology / Global Best Practices.Provide Lean / Business Process Re-engineering Consulting to key clients in Retail, Aviation, Banking, and major business conglomerates in the Middle East.Drove / Enhanced Salesforce-based Opportunity Management Transformation to increase “Win Rate” and ensure sales data accuracy for effective analytics and forecasting.Managed continuous evolution and improvement of the GBM's Quality Management System to cater to external certifications (ISO 9000), IT Security, and other Industry Certifications.
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  • Gbm
    Regional Solution Manager - Industry Solutions
    Gbm Nov 2015 - Jun 2017
    Uae
    Growing business of Business Process Outsourcing bundled with our normal technology offerings (software, hardware, implementation services)Developing Lean Process Improvement Consulting as a Service to bundle with technology offerings to help clients quickly deploy Lean practices and Re-engineer their business processes as a precursor to automation.Business development in the Middle-East market of GBM’s foray into the food industry solutions with a US-based Partner
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  • Gbm
    Practice Lead - Lean / Bpr Consulting And Solution Lead - Grc / Risk Solutions
    Gbm Jun 2013 - Sep 2015
    United Arab Emirates
    Responsible for growing GRC Solutions / Smart Cities/Social Programs Solutions within GCC countries (UAE, Kuwait, Bahrain, Qatar, Oman.Lead the design and management of solution services sales campaign from pre-sales to closure and contribute based on corporate targets.Involved in providing BPR/Lean consulting to some of the biggest names in Aviation, Retail, Banking, Media, Hospitality in GCC and helping client organizations measurably improve their performance.Led business development of bundled Process Consulting and Automation (ECM/BPM) implementation services. Key wins in UAE, Qatar and Kuwait.
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  • Ibm
    Re-Engineering Leader - Ibm Middle East & Africa
    Ibm Feb 2012 - May 2013
    Dubai
    Re-engineering Leader for one of the largest Bank in UAE & GCC - Credit Cards / Personal / Auto Loans and Mortgage.Deployed Lean Management Model / Practices in Key Bank Back Office functions : Credit Cards, Loans, Collections, F&A and HRS.Led other Re-engineering projects like implementation of Lean Work Cells for Loans Unit, a new shift planning model , improving throughput of bottleneck steps like underwriting etc.
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  • Ibm
    Senior Manager - Delivery Excellence
    Ibm Jan 2009 - Dec 2011
    Gurgaon, India
    Led Delivery Excellence projects across IBM delivery centers in India/Philippines in Banking, Insurance,F&A,Telecom, E-commerce verticals consisting of focused Business Re-Engineering, Optimization & Improvement projects based on Lean resulting in improvement of business profitability, client deliverables, utilization/productivity and work climate following a defined framework. Signed off cost reduction /revenue uplift opportunities in excess of $4 Million delivered to the business in a two year time frame.Undertaken on site Consulting / Black Belt assignments / New Deal Solutioning as a Business Process Improvement / Risk expert in Banking,Finance & Insurance domains
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  • Ibm
    Manager - Transactional Quality & Compliance (Telecom Backoffice Process)
    Ibm Jan 2008 - Jan 2009
    Gurgaon, India
    Scope : Led a team of 40 resources aligned to operational teams managing transactional quality / compliance for Customer facing and Back Office line of businesses of 1000+ FTE Telecom Process for one of the largest telecom service provider in the US.Key Deliverables : Daily transaction monitoring and analysis. C-Sat management. Client dashboards and analytics. Quality Systems Compliance & Improvement Span : 2DM’s/1AM and 37 Quality AnalystsKey Projects handled Designed & implemented a new Quality Model for the Account based on industry best practices.Mentored Six Sigma projects improving client deliverables, reducing rework / defects and enhancing productivity.
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  • Ibm Global Process Services
    Quality & Compliance Leader: Hr Operations / Shared Services
    Ibm Global Process Services Mar 2006 - Dec 2007
    Gurgaon
    Instrumental in implementation & institutionalisation of Quality Systems /SOX Controls / Business Controls in centralized HR Operations (Payroll,Payables,Data Management and other HR functions) for a customer base of 30000+ employeesLed implementation of Geo-wide HR Re-engineering projects leading to Risk Mitigation / Simplification and Streamlining of HR processes.Transitioned IBM Global Compliance regime into Strategic Human Resource processes.Front ended internal/external audits by PWC IBM’s Peer Reviews, Controls Assessment Reviews and Corporate AuditsSpan 09 : 1 Manager , 3 Deputy Manager’s and 5 Leads
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  • Lg Electronics India Pvt Ltd
    Deputy Manager - Quality Planning
    Lg Electronics India Pvt Ltd Nov 2003 - Mar 2006
    Greater Noida ( Near New Delhi)
    Led Central Quality Planning team which was the custodian of LG India's World Class Internal/External quality systems. It was responsible for coordinating/monitoring factory-wide quality initiatives, quality manpower planning, and budgeting.Also led New / Modified Parts and Vendor Approvals for AC / Refrigerators / Microwaves / Washing Machines.Span: 2 Deputy Managers & 3 Leads.
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  • Usha Shriram Enterprises
    Deputy Manager - Quality Assurance
    Usha Shriram Enterprises Aug 1994 - Nov 2003
    New Delhi
    Strategic Quality / Training leader for one of the largest small appliances manufacturers in India.Main responsibilities includedManaged Quality Systems Standardisation, Auditing, and ISO 9000 across more than 10 Manufacturing Locations / OEM's.Institutionalized the Quality & Training culture in the organization across all levels.Oversaw the development of appliances like Room Coolers Models, Kitchen Machines like Mixer Grinders, manufacturing product lines development.
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Prateek Kumar Skills

Six Sigma Master Black Belt Iso 9000 Lead Auditor Value Stream Mapping Business Controls Project Management Business Analytics Process Excellence Business Process Reengineering Lean Transformation Kaizen Blitz Quality Auditing Quality Management Quality Assurance Six Sigma Business Process Re Engineering Iso 9000 Operational Excellence Business Business Process Mapping Process Management Lean Manufacturing Supply Chain Management Project Delivery Business Process Improvement Outsourcing Business Transformation Bpo Shared Services Service Delivery Transition Management

Prateek Kumar Education Details

Frequently Asked Questions about Prateek Kumar

What company does Prateek Kumar work for?

Prateek Kumar works for Sutherland

What is Prateek Kumar's role at the current company?

Prateek Kumar's current role is Associate Vice President - Service Excellence - Americas (US, Canada, Colombia, Jamaica), Europe.

What is Prateek Kumar's email address?

Prateek Kumar's email address is pr****@****ail.com

What schools did Prateek Kumar attend?

Prateek Kumar attended Institution Of Engineers Of India (Iei), Kolkata, Degroote School Of Business - Mcmaster University, Indian Statistical Institute (Isi), New Delhi, Ignou.

What are some of Prateek Kumar's interests?

Prateek Kumar has interest in Children.

What skills is Prateek Kumar known for?

Prateek Kumar has skills like Six Sigma Master Black Belt, Iso 9000 Lead Auditor, Value Stream Mapping, Business Controls, Project Management, Business Analytics, Process Excellence, Business Process Reengineering, Lean Transformation, Kaizen Blitz, Quality Auditing, Quality Management.

Who are Prateek Kumar's colleagues?

Prateek Kumar's colleagues are Bhargav Kumar Gunturu, Dilip Kumar, Prasanth E, Ca. Rivneet Chadha, Yogesh Khandre, Adnan Razak, Roncy Kinny.

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