Prateek Kumar Email & Phone Number

New Delhi, Dl, In

Managing a Cross-Cultural Service Excellence Function across AMERICAS - America, Canada, Mexico, Colombia, and Jamaica catering to Multiple Verticals - Back Office / Contact Center Client AccountsKey Focus Areas: Financials: Revenue Maximization / Cost Optimization Initiatives.Performance Sustenance & Improvement through Metrics ManagementSite Level Scorecard / Center Performance Improvement : Driving Platinum Standards of Performance.Business Development Support: Client Business Process Re-engineering / Transformation.Shop Floor Optimization / Automation: Lean Six Sigma and Digital Assets deployment to improve customer experience, business efficiencies, and financials.

Dubai, United Arab Emirates

- Established the Process Improvement based Digital Transformation Consulting Practice for our Dubai branch.- Provided Lean / Business Process Re-engineering-based Digital Transformation Consulting to key clients in the Retail, Enterprise, Banking sectors and to major business conglomerates in Dubai.- Developed Lean Process Improvement Consulting as a Service to bundle with technology offerings to help clients quickly Re-engineer and optimize their business processes prior to automation.

United Arab Emirates

Managing Team for Enterprise Lean Digital Transformation / Business Excellence initiatives.Change Manager for the GBM wide SAP implementation across 5 countries in the Middle East based on recommended SAP Change Management Methodology / Global Best Practices.Provide Lean / Business Process Re-engineering Consulting to key clients in Retail, Aviation, Banking, and major business conglomerates in the Middle East.Drove / Enhanced Salesforce-based Opportunity Management Transformation to increase “Win Rate” and ensure sales data accuracy for effective analytics and forecasting.Managed continuous evolution and improvement of the GBM's Quality Management System to cater to external certifications (ISO 9000), IT Security, and other Industry Certifications.

Uae

Growing business of Business Process Outsourcing bundled with our normal technology offerings (software, hardware, implementation services)Developing Lean Process Improvement Consulting as a Service to bundle with technology offerings to help clients quickly deploy Lean practices and Re-engineer their business processes as a precursor to automation.Business development in the Middle-East market of GBM’s foray into the food industry solutions with a US-based Partner

United Arab Emirates

Responsible for growing GRC Solutions / Smart Cities/Social Programs Solutions within GCC countries (UAE, Kuwait, Bahrain, Qatar, Oman.Lead the design and management of solution services sales campaign from pre-sales to closure and contribute based on corporate targets.Involved in providing BPR/Lean consulting to some of the biggest names in Aviation, Retail, Banking, Media, Hospitality in GCC and helping client organizations measurably improve their performance.Led business development of bundled Process Consulting and Automation (ECM/BPM) implementation services. Key wins in UAE, Qatar and Kuwait.

Dubai

Re-engineering Leader for one of the largest Bank in UAE & GCC - Credit Cards / Personal / Auto Loans and Mortgage.Deployed Lean Management Model / Practices in Key Bank Back Office functions : Credit Cards, Loans, Collections, F&A and HRS.Led other Re-engineering projects like implementation of Lean Work Cells for Loans Unit, a new shift planning model , improving throughput of bottleneck steps like underwriting etc.

Gurgaon, India

Led Delivery Excellence projects across IBM delivery centers in India/Philippines in Banking, Insurance,F&A,Telecom, E-commerce verticals consisting of focused Business Re-Engineering, Optimization & Improvement projects based on Lean resulting in improvement of business profitability, client deliverables, utilization/productivity and work climate following a defined framework. Signed off cost reduction /revenue uplift opportunities in excess of $4 Million delivered to the business in a two year time frame.Undertaken on site Consulting / Black Belt assignments / New Deal Solutioning as a Business Process Improvement / Risk expert in Banking,Finance & Insurance domains

Gurgaon, India

Scope : Led a team of 40 resources aligned to operational teams managing transactional quality / compliance for Customer facing and Back Office line of businesses of 1000+ FTE Telecom Process for one of the largest telecom service provider in the US.Key Deliverables : Daily transaction monitoring and analysis. C-Sat management. Client dashboards and analytics. Quality Systems Compliance & Improvement Span : 2DM’s/1AM and 37 Quality AnalystsKey Projects handled Designed & implemented a new Quality Model for the Account based on industry best practices.Mentored Six Sigma projects improving client deliverables, reducing rework / defects and enhancing productivity.

Gurgaon

Instrumental in implementation & institutionalisation of Quality Systems /SOX Controls / Business Controls in centralized HR Operations (Payroll,Payables,Data Management and other HR functions) for a customer base of 30000+ employeesLed implementation of Geo-wide HR Re-engineering projects leading to Risk Mitigation / Simplification and Streamlining of HR processes.Transitioned IBM Global Compliance regime into Strategic Human Resource processes.Front ended internal/external audits by PWC IBM’s Peer Reviews, Controls Assessment Reviews and Corporate AuditsSpan 09 : 1 Manager , 3 Deputy Manager’s and 5 Leads

Greater Noida ( Near New Delhi)

Led Central Quality Planning team which was the custodian of LG India's World Class Internal/External quality systems. It was responsible for coordinating/monitoring factory-wide quality initiatives, quality manpower planning, and budgeting.Also led New / Modified Parts and Vendor Approvals for AC / Refrigerators / Microwaves / Washing Machines.Span: 2 Deputy Managers & 3 Leads.

New Delhi

Strategic Quality / Training leader for one of the largest small appliances manufacturers in India.Main responsibilities includedManaged Quality Systems Standardisation, Auditing, and ISO 9000 across more than 10 Manufacturing Locations / OEM's.Institutionalized the Quality & Training culture in the organization across all levels.Oversaw the development of appliances like Room Coolers Models, Kitchen Machines like Mixer Grinders, manufacturing product lines development.

Amie ( Mechanical Engineering )

Machine Learning For Big Data Analytics, Big Data

Master Black Belt In Six Sigma, Business Process Improvement

Master Of Business Administration (Mba), Marketing/Marketing Management, General