Prateek Kumar Email & Phone Number

New Delhi, DL, IN

Managing a Cross-Cultural Service Excellence Function across AMERICAS - America, Canada, Mexico, Colombia, and Jamaica catering to Multiple Verticals - Back Office / Contact Center Client AccountsKey Focus Areas: Financials: Revenue Maximization / Cost Optimization Initiatives.Performance Sustenance & Improvement through Metrics ManagementSite Level.

Dubai, United Arab Emirates

- Established the Process Improvement based Digital Transformation Consulting Practice for our Dubai branch.- Provided Lean / Business Process Re-engineering-based Digital Transformation Consulting to key clients in the Retail, Enterprise, Banking sectors and to major business conglomerates in Dubai.- Developed Lean Process Improvement Consulting as a.

United Arab Emirates

Managing Team for Enterprise Lean Digital Transformation / Business Excellence initiatives.Change Manager for the GBM wide SAP implementation across 5 countries in the Middle East based on recommended SAP Change Management Methodology / Global Best Practices.Provide Lean / Business Process Re-engineering Consulting to key clients in Retail, Aviation.

UAE

Growing business of Business Process Outsourcing bundled with our normal technology offerings (software, hardware, implementation services)Developing Lean Process Improvement Consulting as a Service to bundle with technology offerings to help clients quickly deploy Lean practices and Re-engineer their business processes as a precursor to.

United Arab Emirates

Responsible for growing GRC Solutions / Smart Cities/Social Programs Solutions within GCC countries (UAE, Kuwait, Bahrain, Qatar, Oman.Lead the design and management of solution services sales campaign from pre-sales to closure and contribute based on corporate targets.Involved in providing BPR/Lean consulting to some of the biggest names in Aviation.

Dubai

Re-engineering Leader for one of the largest Bank in UAE & GCC - Credit Cards / Personal / Auto Loans and Mortgage.Deployed Lean Management Model / Practices in Key Bank Back Office functions: Credit Cards, Loans, Collections, F&A and HRS.Led other Re-engineering projects like implementation of Lean Work Cells for Loans Unit, a new shift planning model.

Gurgaon, India

Led Delivery Excellence projects across IBM delivery centers in India/Philippines in Banking, Insurance,F&A,Telecom, E-commerce verticals consisting of focused Business Re-Engineering, Optimization & Improvement projects based on Lean resulting in improvement of business profitability, client deliverables, utilization/productivity and work climate.

Gurgaon, India

Scope: Led a team of 40 resources aligned to operational teams managing transactional quality / compliance for Customer facing and Back Office line of businesses of 1000+ FTE Telecom Process for one of the largest telecom service provider in the US.Key Deliverables: Daily transaction monitoring and analysis. C-Sat management. Client dashboards and.

Gurgaon

Instrumental in implementation & institutionalisation of Quality Systems /SOX Controls / Business Controls in centralized HR Operations (Payroll,Payables,Data Management and other HR functions) for a customer base of 30000+ employeesLed implementation of Geo-wide HR Re-engineering projects leading to Risk Mitigation / Simplification and Streamlining of HR.

Greater Noida ( Near New Delhi)

Led Central Quality Planning team which was the custodian of LG India's World Class Internal/External quality systems. It was responsible for coordinating/monitoring factory-wide quality initiatives, quality manpower planning, and budgeting.Also led New / Modified Parts and Vendor Approvals for AC / Refrigerators / Microwaves / Washing Machines.Span: 2.

New Delhi

Strategic Quality / Training leader for one of the largest small appliances manufacturers in India.Main responsibilities includedManaged Quality Systems Standardisation, Auditing, and ISO 9000 across more than 10 Manufacturing Locations / OEM's.Institutionalized the Quality & Training culture in the organization across all levels.Oversaw the development of.

Amie ( Mechanical Engineering )

Machine Learning For Big Data Analytics, Big Data

Master Black Belt In Six Sigma, Business Process Improvement

Master Of Business Administration (Mba), Marketing/Marketing Management, General