• Maintain reporting structures and recording sales and inventory in CRM software.• Converts showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate vehicle.• Understands the characteristics, capabilities, and features of all vehicles, and providing the potential customer with detailed information, including comparing different competitive models.• Takes customers on test drives and demonstrating vehicle features.• Builds a rapport and relationship with potential customer to improve the possibility of future sales and retention.• Develops and uses industrial, technical, and competitive knowledge to overcome objections and effectively implement sales and product strategies.• Leverages technology and social media to establish and build customer relationships.• Assists customers with relevant paperwork required for a successful sale to be processed.• Maintains reporting structure and record sales and inventory on company software.• Collaborates with team members to reach sales targets.• Assists with the setup of showroom and promotional displays.

Leadership is the difference maker and the deal breaker. It’s how we grow organizations. It’s how we impact lives. But, as you also know, leadership cannot be an idea we simply talk about; leadership is the action we must live out.As a John Maxwell Certified Coach, Teacher and Speaker, I can offer you workshops, seminars, keynote speaking, and coaching, aiding your personal and professional growth through study and practical application of John’s proven leadership methods. Working together, I will move you and/or your team or organization in the desired direction to reach your goals.

• Greeted customers in a professional and friendly manner.• Handled telephone transactions quickly and courteously.• Practiced a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.• Showed each customer advantages of products over competing brands.• Used a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.• Cross-sold additional parts, accessories, HOG membership, F&I products, warranties and service contracts for new and used vehicles.• Introduced new customers to the service, parts, general merchandise and F&I departments and their personnel.• Conducted a road test and pre-delivery inspection prior to delivery to customer.• Ensured the delivery to customer is an “EVENT” which endeared the customer to the dealership.• Attained new and used sales quotas, as agreed upon with the sales manager.• Cultivated prospects utilizing technology, social media, tickler files and personal follow-up to increase sales locally and nationally, and ensure customer satisfaction.• Attended training sessions to keep current with sales techniques.

• Supported mission through ministry effectiveness evaluation, discernment, decision making, planning and overall direction of church staff.• Led staff in the establishment and ongoing direction of ministries that effectively reached the church’s demographic, insuring the accomplishment of the overall mission.• Ensured operational readiness of the church through leadership and oversight of the support staff performing duties in administration, finance, human resources, supply, and facilities management. • Successfully managed budget, realized cost savings, and lead the financial/budget committees in the organization. • Facilitated the annual strategic planning process including evaluation of ministry performance; review of mission, vision and core values; development of key objectives and tactics; and establishment of three-year goals.• Established and maintained a set of key performance measures (KPMs) that provided ongoing visibility of the effectiveness of all functional areas of the church.• Assisted in development of infrastructure by all ministry support areas to support healthy, long-term growth.

• Collaborated with management to identify company training needs.• Oversaw and direct training programs, workshops, individual training sessions and lectures.• Planned and implemented effective training curriculum.• Prepared training materials such as module summaries, videos and presentations.• Met with clients, clarifying their specific objectives and developed a strategy to help them achieve their goals.