Pratik Gupta Email & Phone Number

Ahmedabad, Gujarat, India

☑️ To determine customer centre operational strategies by conducting needs assessments, performance reviews and capacity planning.☑️ Managing team leads and voice & non-voice resources on a day-to-day basis and maintaining and measuring their KPI and working with TL’s on improvement areas identified.☑️ Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs☑️ Working with the department head on recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.☑️ Preparing customer centre performance reports by collecting, analysing, and summarizing data and trends.☑️ Enhancing customer’s experience through all 3 channels of support – Chat, email and calls.☑️ Oversee training and development of live chat operators required to serve the ambitious growth goals of the company.

Ahmedabad, Gujarat, India

Ahmedabad Area, India

☑️ Create new solutions, leveraging and where needed, adapting existing methods and procedures☑️ Communicate team goals, deliverables, and keep the team updated on change☑️ Analyze and solve moderately complex problems☑️ Responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.☑️ Manage operational protocol by keeping management apprised to real-time situations and responsible for frequently taking escalated or complex calls from customers☑️ Supervise the daily activities of a group of associates by providing mentoring, coaching and guidance. ☑️ Address employee relations issues, coordinating all associate activity related to training, development, and performance.☑️ Engage and support team in making sure they have the proper tools and systems to accomplish day-to-day task

Ahmedabad, Gujarat, India

Undertake online research and build contacts with potential individual donors and raise funds for the activities of the organization.Develop and implement a strategy for individual and corporate supporter recruitment and development

Ahmedabad, Gujarat, India

Ahmedabad Area, India

Production and quality supervisor in winding department with ERP system

Pgp In Product Management

Bachelor Of Engineering - Be, Electrical