Enabling SaaS Implementation & SaaS adoption for the enterprise B2B accounts for the India region. Ensuring smooth client experience on the platform by steering NPS, ARR, MRR.Driving effective platform walk through sessions and upskill SaaS workshop for enterprise clients. Coordinating with product team, tech developers and support delivery to ensure SaaS customisation services to the premium enterprise accounts. Identify new selling opportunities along with driving financial targets by boosting incremental revenue via upselling, cross-selling and add-ons

Lynk powers the new knowledge economy. Our platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make better informed decisions. Lynk’s customers include Fortune 500 corporates, world’s leading investment houses, global family offices, top professional services firms, governments and other organizations. Here's what I've done at Lynk:Working alongside top Management consulting firms like McKinsey, BCG, Bain, Roland Berger, KPMG, etc on strategy and due diligence projects across various geographies as well as various industries like Shipping, Banking, Automobile, Pharma, Real Estate, Fashion, Food, etc.I was among the top 5 performers (no. of hours and revenue clocked) in the entire company, across all regions (SEA, MEA, NA, India, Europe) for 6 out of 10 months in the year 2022, having achieved over 150% of my targets.Building relations with clients and delivering relevant, quality experts on various projects, ensuring continuous engagements, turning projects into flagship ones and also bringing in newer projects from time to time.Engaging with top executives from various MNCs around the world and on-boarding them onto our platform as Subject Matter Experts in order to consult with them on a regular basis. Developing and maintaining excellent relations with experts.

• Dual responsibility of an operation manager/customer success for Dalmia/Acc cement, with key areas being new module launch, client servicing, stakeholder management• User onboarding, dashboard & module customization, increasing adoption and renewal by using cross/up selling techniques of new Platform features • Conducting pilots for prospects, fulfilling the role of a subject matter expert with smooth run through of the platform for the period of Poc agreed• Escalation handling, Weekly customer reviews with higher management helping the customer stay in sync with new developments, past issues, and future roadblocks.• Business Advisor to clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectations

*Increased digital adoption by channel partner & their sales rep’s leading to improved manpower efficiency, decrease in service lead time & superior customer experience *Improved the depth in the counters of sub dealers/dealers by guiding DSE's in conveying schemes effectively, resulting in 25% increase in the3rd quarter. *Managed channel partner’s quality assurance program, including on-site evaluations, internal audits, customer surveys & also had scheduled BTL activities at partner counters *Strategized a digital first approach to fleet accounts helping them understand their loss value & untapped opportunities which helped in on-boarding 2 fleet sizes of 500 vehicles each

*Customer on-boarding with in depth platform demo scheduled to help the shippers get acquainted with the platform features & increase product adoption,leading to a hassle free navigation process resulting in platform adoption of 25 new customers.*Responsibility of key metrics like Nps, Churn rates & Mau, w.r.t accounts serviced,also to understand each part of the clients business and curate custom offerings tailored to the accounts specific needs.*B2B Client relationship building & expectation setting,so that the customer is aligned with the company offering, leading to an opportunity of up selling and cross selling.*Elevated account management by predicting potential competitive threats and outlining proactive solutions.

*Designed a end user training manual with an interactive audio video representation of the hygiene habits to be followed at the pumps*Strategist a detailed report on merchandising principles adhering to the IOCL Brand personality*The training manual & merchandising principles was approved by the head of training & development ,which as a result was circulated to around 10,000 pumps all over India for immediate implementation

*In-depth analysis of perfetti van Melle products retailers buy from wholesalers and help design a new plan for champion products of the company*Helped the Wholesalers realize the untapped potential of new variants they had & increase brand penetration*Increased the business revenue by turning wholesaler attention to various unfocused product SKU'S

*Maintained the health of contact database,applied contact management & segmentation strategies to design lead nurturing email campaigns, with social media handles & newsletters used to generate engagement *Inside sales calls were executed for online lead qualification, requirement gathering, sales demo & end user training. *Strategically solved issues with customers & always worked towards creating a frictionless buying process for them, thereby increasing user adoption & client satisfaction. *Worked cross functionally to gain more perceptive on the client pain points which helped increase sales by 15% over a period of 6 months by offering consultation on products and services and applying customer service and upselling/cross selling techniques