Pratima Bhattarai Email & Phone Number

United States

• Assist with day-to-day operations of the HR functions and duties.• Serve as a link between management and employee by handling questions and advise accordingly.• Manage employee relations and communication; serve as a point of contact with benefit vendors/administrators.• Provide clerical and administrative support to Human Resources executives. • Compile and update employee records (hard and soft copies). • Deal with employee requests regarding human resources issues, rules, and regulations. • Assist in payroll preparation by providing relevant data. • Answer Telephone calls and provide needed information. • Prepare, manage and store paperwork for HR policies and procedures. • Assist with verification of employment to employers, lenders and government agencies.

Herndon, Virginia, United States

• Management: Oversee entire operation of the store from opening till closing. • Leadership: Lead team to ensure coworkers’ duties are performed accurately and timely.• Customer Service: Answer all customer questions, escalate, and resolve complaints to maintain customer satisfaction (100+).• Consulting: Understand customers’ needs in a retail environment, recommended best solution according to shipping needs and printing priorities (100+); take complex orders.• System Knowledge: Fax, scan, file, print, and bind customer-supplied media and documents (100+).

Arlington, Virginia, United States

• Customer Service: Greeted customers professionally, answered any questions regarding products and price, contacted vendor directly for special ordered products, handled returns (40+).• Inventory: Operated computerized cash register system to process sales data, mastered back/front-end, maintained log of product inventory at all times, determined stock needs.

Vienna, Virginia, United States

• Sales Service: Ensured high levels of customer satisfaction through excellent sales service.• Assistance: Assessed customers’ needs and provided information on product features (100+). • Reconciliation: Maintained reconciliation procedures in accordance with company policies.

Mclean, Virginia, United States

• Sales: Achieved department’s sales goals on a monthly, quarterly, and yearly basis.• Communication: Built productive relationships with customers, built teamwork.

Kathmandu, Bāgmatī, Nepal

• Planning: Created self-help groups of economically weak families, orphans, and senior citizens to promote activity in trainings, regular meetings, and skill development activities. • Management: Created local users’ committees for disaster risk reduction management (2+).• Organization: Held trainings on health and disaster risk-reduction management (50+). • Reporting: Wrote and submitted monthly progress reports (20+) to offices’ higher-level.• Coordination: Spoke to district-level office for reporting of projects and programs.

Kathmandu, Bāgmatī, Nepal

• Customer Support: Fielded phone calls, received and directed visitors, office support (100+).• Scheduling: Maintained department calendar for personnel and conference meetings (10+).• Maintenance: Updated system for tracking work progress and email correspondence.• Referencing: Drafted meeting minutes to finalize feedback from meeting attendants (50+)

Kathmandu, Bāgmatī, Nepal

• Negotiation: Negotiated better prices for safety equipment, leading to savings of $5,000+• Databasing: Received and sent purchase orders from the clients to the sales department.• Decision-Making: Made decision for product selection based on needs of location (10+).• Point of Contact: Liaison between different companies and individual clients.

Masters Of Arts, Engish Literature And Linguistics

Bachelors Of Arts, Sociology And Literature