Pratima Ghevariya Email & Phone Number

Toronto, Ontario, Canada

• Efficiently manage a high volume of inbound calls, utilizing exceptional communication skills and persuasive sales techniques to convert inquiries into bookings, while maintaining a customer-centric approach.• Utilize Genesys Cloud and Pipeline Salesforce CRM to distribute calls effectively, update account notes, reschedule appointments, and implement strategies to minimize cancellation rates, ensuring seamless operations.• Provide email support for generating essential documents such as Insurance documents of a particular franchise and payment receipts, catering to client requests through the Trust layer.• Handle complaints through the ticketing system, create cases, liaise with the franchise for special client requests, and escalate critical cases to the customer experience team.• Engage actively in follow-up meetings and training using Google Workspace and Zoom, in adherence to company regulations, collaborating closely with managers and team leads.

Toronto, Ontario, Canada

• Managing a team of 8 to provide technical and customer service support to all patrons.• Setting up and troubleshooting Audio-Visual during the times of games and events. (Working with streaming equipment (TriCaster), XLR cables for audio, SDI cables for video)• Managing the schedule of door-card access and light systems through Fusion and Musco for the York buildings every week. • Developed and maintained a comprehensive inventory system for tracking staff equipment and devices, ensuring efficient monitoring and timely reporting of maintenance issues and deficiencies.• Perform minor repairs to equipment and materials and do Pre-game checks (Stadium lights, Team rooms, bleachers, etc.)• Projects: Created promotional packages and developed a comprehensive work-study student guide to assist clients and future work-study students, as assigned by my manager.

Toronto, Ontario, Canada

• Managing master keys for the rooms.• Ensure that cleaning tasks are completed efficiently and in a timely manner.• keep track of cleaning supplies, equipment, and other inventory items.• Supervising and managing a team of 6 housekeepers or cleaning staff.• Familiarizing the team with cleaning protocols, safety procedures, and efficient use of cleaning equipment.• Ensure that their team follows safety protocols and guidelines while handling cleaning chemicals and operating cleaning equipment.• Played key role in contributing to positive guest experiences by ensuring clean, well-maintained, and comfortable accommodations or facilities.

Toronto, Ontario, Canada

• Greet Customers and provide information about menu items, prices, or specials.• Process payments accurately using cash and credit cards, ensuring the cash register is balanced.• Keep the dining area tidy and organized and maintain a pleasant atmosphere for customers.• Pay close attention to plating presentations, portion sizes, and seasoning to ensure dishes are visually appealing and delicious.• Calm, focused, efficient under pressure and worked with hot equipment, heavy pots and pans.• Keeping the kitchen area clean, organized, and well-stocked with ingredients and necessary tools is vital for smooth operations during service.

Toronto, Ontario, Canada

• Class Representative of Discrete Math1019.• I was responsible for organizing study groups and sessions, and leading discussions.• Served as a mediator between my classmates and professor to ensure my classmates had a comprehensive understanding of the material.• Organized study sessions conveniently before the exams considering professors' availability.• Took weekly updates from my professor and students on topics they wanted to discuss in the next study sessions.

Surat, Gujarat, India

• Deep understanding of math and physics concepts, principles, and problem-solving techniques to effectively help students with their difficulties.• Flexible in adapting their teaching methods to accommodate the needs of different students. • Fostering a positive and comfortable learning environment to encourage students to ask questions and actively engage in the learning process.• Reliable, punctual, and a professional attitude towards my students and their work.• Progress Monitoring, Problem solving techniques and test preparations are crucial part of my tutoring sessions.• Identifying the root causes of a student's difficulties and devising effective strategies to address them.

Surat, Gujarat, India

• Coordinated an exhibition featuring over 50 stalls by small businesses, resulting in an attendance of over 500 visitors and generating INR 5,00,000 in donations for a non-profit organization.• Recruited, trained, and managed a team of 15 volunteers.• Maintained accurate records of sales and donations, and prepared financial reports for small business owners and their employees. • Oversaw all aspects of the exhibition, including curation, installation, promotion, and event management as well as collaborated with local businesses and media outlets to promote the exhibition and increase awareness of the organization's mission.