Pratima Ghevariya Email & Phone Number

Toronto, Ontario, Canada

• Efficiently manage a high volume of inbound calls, utilizing exceptional communication skills and persuasive sales techniques to convert inquiries into bookings, while maintaining a customer-centric approach.
• Utilize Genesys Cloud and Pipeline Salesforce CRM to distribute calls effectively, update account notes, reschedule appointments, and implement strategies to minimize cancellation rates, ensuring seamless operations.
• Provide email support for generating essential documents such as Insurance documents of a particular franchise and payment receipts, catering to client requests through the Trust layer.
• Handle complaints through the ticketing system, create cases, liaise with the franchise for special client requests, and escalate critical cases to the customer experience team.
• Engage actively in follow-up meetings and training using Google Workspace and Zoom, in adherence to company regulations, collaborating closely with managers and team leads.

Toronto, Ontario, Canada

• Managing a team of 8 to provide technical and customer service support to all patrons.
• Setting up and troubleshooting Audio-Visual during the times of games and events. (Working with streaming equipment (TriCaster), XLR cables for audio, SDI cables for video)
• Managing the schedule of door-card access and light systems through Fusion and Musco for the York buildings every week.
• Developed and maintained a comprehensive inventory system for tracking staff equipment and devices, ensuring efficient monitoring and timely reporting of maintenance issues and deficiencies.
• Perform minor repairs to equipment and materials and do Pre-game checks (Stadium lights, Team rooms, bleachers, etc.)
• Projects: Created promotional packages and developed a comprehensive work-study student guide to assist clients and future work-study students, as assigned by my manager.

Toronto, Ontario, Canada

• Managing master keys for the rooms.
• Ensure that cleaning tasks are completed efficiently and in a timely manner.
• keep track of cleaning supplies, equipment, and other inventory items.
• Supervising and managing a team of 6 housekeepers or cleaning staff.
• Familiarizing the team with cleaning protocols, safety procedures, and efficient use of cleaning equipment.
• Ensure that their team follows safety protocols and guidelines while handling cleaning chemicals and operating cleaning equipment.

Toronto, Ontario, Canada

• Greet Customers and provide information about menu items, prices, or specials.
• Process payments accurately using cash and credit cards, ensuring the cash register is balanced.
• Keep the dining area tidy and organized and maintain a pleasant atmosphere for customers.
• Pay close attention to plating presentations, portion sizes, and seasoning to ensure dishes are visually appealing and delicious.
• Calm, focused, efficient under pressure and worked with hot equipment, heavy pots and pans.
• Keeping the kitchen area clean, organized, and well-stocked with ingredients and necessary tools is vital for smooth operations during service.

Toronto, Ontario, Canada

• Class Representative of Discrete Math1019.
• I was responsible for organizing study groups and sessions, and leading discussions.
• Served as a mediator between my classmates and professor to ensure my classmates had a comprehensive understanding of the material.
• Organized study sessions conveniently before the exams considering professors' availability.
• Took weekly updates from my professor and students on topics they wanted to discuss in the next study sessions.

Surat, Gujarat, India

• Deep understanding of math and physics concepts, principles, and problem-solving techniques to effectively help students with their difficulties.
• Flexible in adapting their teaching methods to accommodate the needs of different students.
• Fostering a positive and comfortable learning environment to encourage students to ask questions and actively engage in the learning process.
• Reliable, punctual, and a professional attitude towards my students and their work.
• Progress Monitoring, Problem solving techniques and test preparations are crucial part of my tutoring sessions.
• Identifying the root causes of a student's difficulties and devising effective strategies to address them.

Surat, Gujarat, India

• Coordinated an exhibition featuring over 50 stalls by small businesses, resulting in an attendance of over 500 visitors and generating INR 5,00,000 in donations for a non-profit organization.
• Recruited, trained, and managed a team of 15 volunteers.
• Maintained accurate records of sales and donations, and prepared financial reports for small business owners and their employees.
• Oversaw all aspects of the exhibition, including curation, installation, promotion, and event management as well as collaborated with local businesses and media outlets to promote the exhibition and increase awareness.