Management of North India operations of the centers accorss business area ,PNL , Partner management,Business Operations and Growth, Manpower management,Cost control /commercial Operations.

Heading Business Operations -Management of the Business SLA with partners.PNL Management of units New Project On-boarding -Overall management /Planning of the New Lab setup and onboarding (Merger/Stand-Alone /HLMs) Collaboration with all stakeholders Purchase, IT, Finance, Sales, HR, Technical team, facility to ensure smooth and on-time Project Onboarding.Operations Management of Satellite Lab Operations (Pan India) -Management and monitoring of the daily operations of the… Show more Heading Business Operations -Management of the Business SLA with partners.PNL Management of units New Project On-boarding -Overall management /Planning of the New Lab setup and onboarding (Merger/Stand-Alone /HLMs) Collaboration with all stakeholders Purchase, IT, Finance, Sales, HR, Technical team, facility to ensure smooth and on-time Project Onboarding.Operations Management of Satellite Lab Operations (Pan India) -Management and monitoring of the daily operations of the Units. Business review and planning for business support.Data management/MIS review (Dashboard /Daily reports /TAT analysis /Inventory Planning/Manpower/ Productivity management / payable receivable etc).Management of the Field Operations (IOP -Client services, new business opportunities-Key accounts) Show less

Assistant General Manager Operations & Process Excellence -Labs Operations,Project Management and Field Operation.▪ Key focus area,• Management and monitoring of the daily operation .• Ensuring proper services as per SLA .• Data management/MIS (Dashboard /Daily reports /Monthly closing /Planning) Productivity management and submission of the reports to the management.• Project management of the new labs (Collaborated with all stakeholders Purchase, IT… Show more Assistant General Manager Operations & Process Excellence -Labs Operations,Project Management and Field Operation.▪ Key focus area,• Management and monitoring of the daily operation .• Ensuring proper services as per SLA .• Data management/MIS (Dashboard /Daily reports /Monthly closing /Planning) Productivity management and submission of the reports to the management.• Project management of the new labs (Collaborated with all stakeholders Purchase, IT, Finance, Sales, HR, Technical team, facility) to ensure smooth and on-time Project Onboarding.• Management of the Field Operations.• Key account management.• Working Knowledge of Logistics. Show less

Management and monitoring of the Labs daily operations. Ensuring proper services to the hospital partner and patients. Performing Data management/MIS (Dashboard /Daily reports /Monthly closing /Planning) Productivity management and submission of the reports to the management for better clarity. Project management of the new labs (Collaborated with all stakeholders (Purchase, IT, Finance, Sales, HR, Technical team, facility) to ensure smooth and on-time… Show more Management and monitoring of the Labs daily operations. Ensuring proper services to the hospital partner and patients. Performing Data management/MIS (Dashboard /Daily reports /Monthly closing /Planning) Productivity management and submission of the reports to the management for better clarity. Project management of the new labs (Collaborated with all stakeholders (Purchase, IT, Finance, Sales, HR, Technical team, facility) to ensure smooth and on-time Project Onboarding Show less

Since Jan’18 till date with Strand Life Sciences, Gurugram Growth Path:Jan’18- Jan’19 as Operation Manager (New Lab Setup and Mergers)Feb’19 till date - PAN India Field Operations as Manager OperationsKey Result Areas: Addressing prior operational challenges and rendering support in the development of future business expansion plans for services Examining the operational practices, identifying the areas of obstruction/ quality failures and instructing on system and… Show more Since Jan’18 till date with Strand Life Sciences, Gurugram Growth Path:Jan’18- Jan’19 as Operation Manager (New Lab Setup and Mergers)Feb’19 till date - PAN India Field Operations as Manager OperationsKey Result Areas: Addressing prior operational challenges and rendering support in the development of future business expansion plans for services Examining the operational practices, identifying the areas of obstruction/ quality failures and instructing on system and process changes for overall improvement Collaborating with all stakeholders (Purchase, IT, Finance, Sales, HR, Technical team, facility) for the Projects Onboarding and Operations Management (Non-Technical) of PAN India Labs (field operations) Performing Data management/MIS and submitted to the management for better clarity Creating and monitoring MSP (Medical Service Provider) network for employer business Acting as liaison between sales force and operations Pro-actively identifying, evaluating and implementing enhancements to the controls framework that will further optimize the balance between efficiency and control Driving process improvements across all of the various teams to deliver on efficiency metrics. Show less

Dec’16-Jan’18 with Triesta Sciences (A Division of HCG), Bengaluru as Manager – Project & OperationsKey Result Areas: Spearheaded the responsibility for Operations Management, Project Onboarding (New Lab Setup or takeover) and Clients Services (PAN India) Collaborated with all stakeholders (Purchase, IT, Finance, Sales, HR, Technical team, facility) to ensure smooth and on-time Project Onboarding and Operations Management (Non-Technical) of PAN India Labs (HLM and Stand-alone)… Show more Dec’16-Jan’18 with Triesta Sciences (A Division of HCG), Bengaluru as Manager – Project & OperationsKey Result Areas: Spearheaded the responsibility for Operations Management, Project Onboarding (New Lab Setup or takeover) and Clients Services (PAN India) Collaborated with all stakeholders (Purchase, IT, Finance, Sales, HR, Technical team, facility) to ensure smooth and on-time Project Onboarding and Operations Management (Non-Technical) of PAN India Labs (HLM and Stand-alone) Coordinated with all Lab Admin/Managers and maximized adherence to SLAs across multiple projects in terms of time, cost and quality Performed MIS reporting; acted as a liaison between Field Sales Force and Laboratory Operations; monitored the MSP (Medical Service provider) network Developed plans / schedules for resources and overseeing all activities to ensure timely completion of projects as per budgeted parameters Built and retained account relationships and took initiatives to enhance customer satisfaction Show less

Jan’10-Dec’16 with Quest Diagnostics India, Gurugram as Field Operation Area Service ManagerKey Result Areas: Monitored the daily operations, budgeting, safety, compliance, personnel and staffing needs of client/Patient Service Centers across the business area of Delhi NCR Developed analytical support plans and budgets and coordinated with support functions (Logistic, Warehouse, Finance and IT) Performed Data management/MIS reporting; acted as liaison between field sales… Show more Jan’10-Dec’16 with Quest Diagnostics India, Gurugram as Field Operation Area Service ManagerKey Result Areas: Monitored the daily operations, budgeting, safety, compliance, personnel and staffing needs of client/Patient Service Centers across the business area of Delhi NCR Developed analytical support plans and budgets and coordinated with support functions (Logistic, Warehouse, Finance and IT) Performed Data management/MIS reporting; acted as liaison between field sales force and laboratory operations Maintained quality service for all customers, expanded existing relationships, monitored relationship profitability Executed Productivity management of the client, PSC and phlebotomists and undertook recruitment of Phlebotomist Recommended Process improvements and Innovations; formulated SOPs as part of process improvement to ensure smooth operations and compliance Advised clients on Quest Diagnostics processes with a focus on client experience through building collaborative internal and external relationships. Show less