 Provided administrative support by maintaining customer records in the company's CRM. Monitored Database performance by checking for slow queries or high load conditions. Leveraged strong business analysis skills to optimize customer support procedures, ensuring strategic communication with cross-functional teams. Converted business requirements into effective software solutions, showcasing expertise in requirements gathering, process flows, and aligning solutions with best… Show more  Provided administrative support by maintaining customer records in the company's CRM. Monitored Database performance by checking for slow queries or high load conditions. Leveraged strong business analysis skills to optimize customer support procedures, ensuring strategic communication with cross-functional teams. Converted business requirements into effective software solutions, showcasing expertise in requirements gathering, process flows, and aligning solutions with best practices. Recommended and successfully implemented Salesforce to enhance client e-commerce systems, demonstrating strong troubleshooting and solution implementation capabilities. Show less

 Plan and execute outreach campaigns through social media and email to bring in more sponsors and attendees. Prepare and maintain reports on progress, costs, and outcome of campaigns for club members to review.

 Delivered exceptional technical support by troubleshooting complex issues during live chats and calls, minimizing downtime for clients. Investigated fraudulent credit card transactions, leveraging data analysis skills to trace unauthorized activities. Provided step-by-step software installation and configuration guidance to business clients, showcasing strong communication and troubleshooting skills. Monitored and escalated critical issues using ITIL-based incident management… Show more  Delivered exceptional technical support by troubleshooting complex issues during live chats and calls, minimizing downtime for clients. Investigated fraudulent credit card transactions, leveraging data analysis skills to trace unauthorized activities. Provided step-by-step software installation and configuration guidance to business clients, showcasing strong communication and troubleshooting skills. Monitored and escalated critical issues using ITIL-based incident management tools, ensuring prompt resolution of widespread system issues. Show less

 Investigated fraudulent credit card transactions, leveraging data analysis skills to trace unauthorized activities in customers accounts. Achieved a 20% sales increase by analyzing data insights from the previous quarter, demonstrating strong business analysis and business acumen. Proposed and implemented innovative sales strategies, resulting in a 25% increase in store sales. Collaborated with team members, leveraging strong collaboration and stakeholder engagement skills to… Show more  Investigated fraudulent credit card transactions, leveraging data analysis skills to trace unauthorized activities in customers accounts. Achieved a 20% sales increase by analyzing data insights from the previous quarter, demonstrating strong business analysis and business acumen. Proposed and implemented innovative sales strategies, resulting in a 25% increase in store sales. Collaborated with team members, leveraging strong collaboration and stakeholder engagement skills to improve overall team performance. Show less