Preeth Vijayan Email & Phone Number

Karnataka, India

North America & Europe

Driving Growth and Strategic Partnerships Across North America and EuropePassionate about unlocking opportunities and driving value, I specialize in navigating and expanding emerging business landscapes across North America and Europe. With a proven track record of success and a portfolio ACV of $850K, excelling in strategically partnering with organizations to maximize the potential of their products.-Strategic Business Development: As a strategic partner, I collaborate with leadership teams to drive value from products, leveraging my expertise to facilitate upsells, cross-sells, and renewals.- Performance Optimization: Utilizing a quarterly cadence, I meticulously monitor performance metrics, optimizing strategies to exceed desired goals and achieve exceptional net retention rates of 134% across EU and North America.- Client Engagement and Relationship Management: Through executive business reviews and proactive engagement, I ensure alignment with clients' evolving needs, fostering long-term partnerships built on trust and mutual success.-Data-Driven Insights: By closely collaborating with support and product teams, I facilitate a feedback loop to prioritize enhancements and feature requests, ensuring products evolve in line with market demands.- Cross-Functional Collaboration: Working closely with internal teams, I orchestrate seamless processes from farming motions to implementation, driving cohesive efforts towards achieving organizational objectives.

Australia, New Zealand

-Managing IT services across Australia and New Zealand.-Working close with Customers to gauge the product adoption, improve stickiness and laying down the future roadmap. -Handling SMB portfolio close to $1.5 Million in ARR. -Closing loop on Support, NPS, Business reviews, and Customer success plan. -Driving internal engagement initiative across the team to improve churn forecasts, 2-way engagement and account level hygiene. -Net Retention Rate stands at 108% for the year 2021-2022 across ANZ.

Bangalore Urban, Karnataka, India

-Managing Enterprise, Managed service provider(MSP), and Recruiting Agency customers across US, UK and pan India.-Being a customer advocate and a trusted advisor for the customer in helping them achieve their desired business goals.-Proactively engaging with the customers to help them get value out of our product and articulating feedback to the internal teams for better product adoption, platform engagement and customer experience. -Working with over 13+enterprise accounts, 35+ Managed service providers and 50+ recruiting agencies.-Been part of two IT releases and helped pitch a service review deck for improving the User interface on the platform.

Bangalore Urban, Karnataka, India

- Formulate working hypotheses, storyboard development, craft and deliver insightful oral and written recommendations. - Acting as a customer advocate and providing them useful insights based on past experience for taking key decisions. - Help improve and strategize inbound leads leading to increased conversion rates. - Pre & Post production depending on client requirement. - Conducting Annual business review(ABR) with customers. - Pitch value propositions during EBR's. - Worked closely with stake holders and Executive buyers to maintain optimum levels of communication to effectively and efficiently complete projects. - Frequent customer engagement to share insights regarding success metrics, workflow and opportunities for growth. - Capture key customer feedback and deliver to internal teams such as Product Management, Sales,and Marketing. - Led projects and analyzed data to identify opportunities for improvement. - Increased customer satisfaction by resolving product issues.

Bangalore Urban, Karnataka, India

- Managed to successfully create structured landing pages using search engine optimization(SEO) tools. - Designing manuals for application clones. - Lead generation for new prospects. - Competitor analysis and careful use of content to increase leads. - Automating sales and CRM using Hubspot. - Content writing for niche digital market. - End to end project management. - Collaborating with internal teams by proving feedback and improve product experience. - Application testing for app clones development. - Supporting sales with technical input to manage and Delivering RFXs. - Niche marketing for Asian and the Middle eastern customers

Education record

Education record

Education record