Prem Kumar Email and Phone Number
Having 6+ years of experience in Consumer banking & client servicing. Throughout my career, I have developed expertise in driving business growth, enhancing customer service level, and optimizing operational efficiency to enhance customer satisfaction and drive cost savings.With extensive experience in the field, I have developed expertise in identifying, analyzing, and resolving simple & complex Consumer complaints that arise at various levels including regulatory, executive office & Attorney General.I thrive in dynamic and fast-paced environments, leveraging my excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior management to mitigate risks and ensure compliance.
Vervent
View- Website:
- vervent.com
- Employees:
- 123
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Senior Compliance SpecialistVervent Nov 2024 - PresentBengaluru, Karnataka, India*Part of the Legal & Compliance team, responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes from various regulators like the CFPB, BBB, Federal reserve, Attorney general & executive office related to credit cards of 23 different clients that vervent provide services.*Audit work done by the operations team & provide feedback as a quality strategy when required.
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SpecialistGoldman Sachs Nov 2022 - Nov 2024Bengaluru, Karnataka, India*Worked for the AWM Complaints team, addressing various issues raised by thecostumer through multiple channels at different levels (Executive officecomplaints, Regulatory complaints, social media complaints etc.)*Draft responses to Regulatory complaints received from CFPB (ConsumerFinancial Protection Bureau) ; BBB (Better Business Bureau) and NYSDFS (NewYork State Department of Financial Services).*Facilitated New hires training, hands-on daily reporting, trend analysis, worked on SOP scrub project. -
Senior Banking ConsultantAnz Sep 2018 - Oct 2022India*Worked as part of Customer protection and financial resolution team where Internaldisputes and the external disputes relating to the bank were delt with.*Worked closely with Stakeholders & walked my team through the entire process changeand ensured smooth transition of the work platform (Pega to Salesforce).* I took up the responsibility of training offshore and onshore teams to a high standard andkeeping them up to date with process changes and ensured good quality of work wasdelivered. -
Summer InternPwc May 2018 - Jul 2018Bangalore Urban, Karnataka, IndiaReview & verify tax forms completed by clients to ensure their proper submission.Organize & prepare income tax forms for businesses & individuals in preparation for yearly filing.
Prem Kumar Education Details
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Finance
Frequently Asked Questions about Prem Kumar
What company does Prem Kumar work for?
Prem Kumar works for Vervent
What is Prem Kumar's role at the current company?
Prem Kumar's current role is Senior Compliance Specialist at Vervent Ex Goldman Sachs | Ex ANZ Bank | EX PWC |.
What schools did Prem Kumar attend?
Prem Kumar attended Pondicherry University, Kristu Jayanti College Autonomous.
Who are Prem Kumar's colleagues?
Prem Kumar's colleagues are Fabian Corona, Omar Sánchez, Subramanya Shabaraya, Isabella Orso Figueroa, Tania Kennedy, Mike Hammer, Devika Malyada Ch.
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Prem Kumar
Talent Acquisition Manager | Expert In Building Gcc'S | Compensation Benchmarking | Employer Branding | It & Non It Hiring | Leadership HiringHyderabad2dazn.com, genpact.com -
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Prem Kumar
Chennai -
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