• Implemented HRSM from scratch.• Provided ITAM and Configuration subject matter expertise.• Provided guidance to clients on software asset management process improvements.• Provided integration guidance on ITAM and CMDB projects for system integration• Demonstrated skills in IT operations with a technical focus on IT asset management, discovery, license management, and configuration management (CMDB).• Perform ITIL maturity assessments.• Design solutions for Green IT infrastructures• Architect solutions for ITAM solutions• Demonstrated business effectiveness skills such as establishing total cost of ownership (TCO) models for IT assets and developing a cost savings business case for same.• Created complex transform scripts in transforming the data into the SNOW database.• Created generalized framework for repeating problems and incidents.• Defined the process for each service request.• Created scheduled tasks, monitoring the ticket queues and generating statistics.• Checked the change management document and verify the changes.• Assisted in Release Management during product and patch releases.• Provided training sessions on ticketing tools, reporting and data entry.• Developed UI Actions, script includes and Business rules for overall platform.• Followed up with clients and customers on process requests, special requirements etc.• Analyzed business processes and provide innovative and scalable solutions to increase operational maturity.• Consulted with clients/project manager to architect and develop appropriate process solutions• Advised on options, risk and impacts on business processes and cultural adoption.• Followed-up on outstanding client needs and provide timely status reports to project manager.

• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.• Created reports, Workflows, data imports for Incident, Problem, Service Request, and Change ServiceNow modules.• Used ServiceNow Orchestration to manage and maintain workflow-automation.• Implemented ServiceNow Discovery and CMDB and integrated it with Change management.• Involved in introducing AngularJS Plugin into ServiceNow and widely used it in creating the Front-end view of Portal.• Configured Orchestration for management of datacenter assets and extended built-in orchestration activities (ex : password reset)• Used ServiceNow Orchestration to automate business processes and speedup new employee onboarding.• Setting up Change Management along with Advanced Risk Assessment Calculator (on a script include level).• Have hands on Experience on Integrating Service Now with third party tools and Domain separations for the external users to raise incidents in SNOW.• Worked with Orchestration which enables an IT organization to automate complex tasks on remote computers reliably and quickly, with best practices every time.• Involved in development of requirement integration components (SSO, LDAP, and SOAP).• Used Service Mapping to establish relationships between the different infrastructure components that are dependent on each other.• Developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts. Service Now with a Procurement Tool. Also has an in-depth knowledge about Direct Web Service API of Service now, SOAP and WSDL.• Extensively worked on Integration with REST GET and POST using basic HTTP Authentication.• Good knowledge on Single Sign on and event-based integrations.•