Premkumar K Email & Phone Number

A keen strategist and results-oriented lead carrying 18+ years of experience with expertise in managingDatacenter Infrastructure IT SERVICE, ITeS / BPO / Manufacturing aimed at enhancing overallorganizational growth, sustained profitability and improved business performance. High performance executive with deep IT Infrastructure domain knowledge combined with an entrepreneurial leadership style. Rich experience in transforming Business Services for large enterprises by using the power of people, process, technology and governance. Engaged in developing several industry leading best practices around Process Optimization, Analytics, Cognitive Computing, Shared Services Strategy, Highly accomplished IT professional with solid and Progressive experience in various aspects of technology leadership.Specialization in Service Delivery Management , Service Level Management, Transition of Services, Account Management , Team Leadership, Risk Management, New Business Development, Talent Rebadge, Resources Management, Strategic Planning, Quality and Business Value.Strong skills in customer relationship management, providing technology led solutions for customer’s problems. An effective leader with strong people management skills. Adept in providing quality business solutions, streamlining workflow processes, assessing risk, and implementing Automation and process improvements.Knowledge on frameworks like ITIL, Agile, CRM. SKILL AREAS Infrastructure BAU operations & Service Lifecycle Management, SLA Management, Project Management & Portfolio Management, IT Automation & Process Management, Business Process and Business Continuity, Project Risk Assessment, Deployment & Implementation, IT Infrastructures & Enterprise Support, Team Leadership & Talent Management, Cost and Budget Management, Customer Experience & Relationship, P&L and Revenue Generation, Contract & Vendor Management, Defining Governance and Process, Gap Analysis and Service Improvement Plan