Content Review Quality Assurance Analyst
Austin, Texas, United States
Content Review Quality Assurance Analyst | August 2022 - August 2023Deploy automation systems to streamline reporting processesUnderstand and remain up to date on client policies and guidelinesEnsure decisions made by teams are done with accuracyProvide team with regular feedback on their qualityDeliver timely training on each update to client policies and guidelinesConduct regular audits of the quality for the team overall as well as individual agentsSubject Matter Expert | April 2022 - August 2022Content Moderator | October 2020 - April 2022Review and process content that has been flagged for review of potentially sensitive content to ensure there are no violations of client policiesCoach agents on proper review techniques and keep them updated on current policiesComplies with all client published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere to