Benjamin Preston

Benjamin Preston Email and Phone Number

VP Services & Support @ Mediafly @ Mediafly
150 N. Michigan Avenue, Suite 2000, Chicago, IL 60601, US
Benjamin Preston's Location
Acton, Massachusetts, United States, United States
About Benjamin Preston

I thrive on trying new things.I've always learned best through hands-on experience. I need the field trip, the work-study, the co-op, the pilot project, or the complicated whiteboard drawing to dig into a problem and find the ways out. As a result, I've earned a wealth of experience from different roles that makes compounding interest. I've been at the Help Desk, managed a couple of small businesses, scoped, led, and sold management consulting engagements, coached government contract teams, supported go-to-market strategies and portfolio marketing campaigns, optimized business processes, built financial forecast models, learned (and re-learned, and re-learned) to code, and launched professional services and products. Each new experience has taught me something special that I bring to the next one, and I'm not even close to giving up on trying new things.Making the transition from client-facing consulting to an internal operations and product manager role, it has never felt like that space to try new things has slowed down even a bit. New challenges arise daily, and I love getting more chances to break down silos by leading cross-functional groups to make the best strategic decisions and create new never-before-considered opportunities.I like being the "go-to person" to solve unique problems, orchestrate complex initiatives, implement or adopt new tools or systems, and be the mouthpiece for change in any organization. It keeps me engaged and lets leaders know they can rely on me to make sense of the gray areas.Outside work, my life revolves around my reactive cattle dog, Rufus ("real-life Chilli"). With a reactive dog, training is a lifelong effort to make sure they feel secure and safe enough with you to exist out in the world. What felt like an endless chore at first became the cornerstone of our relationship once I started to see the world from his perspective (it's terrifying out there).If you're interested in learning more about me, discussing career development, dog training misadventures (I'm no expert, I just try hard), or anything else, please connect with me on LinkedIn. I'd love to hear from you!

Benjamin Preston's Current Company Details
Mediafly

Mediafly

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VP Services & Support @ Mediafly
150 N. Michigan Avenue, Suite 2000, Chicago, IL 60601, US
Website:
mediafly.com
Employees:
51
Benjamin Preston Work Experience Details
  • Mediafly
    Vice President, Services And Support
    Mediafly Sep 2023 - Present
    Chicago, Il, Us
    Lead Professional Services & Support teams at Mediafly. Transform project managers, subject matter experts, solution architects, support specialists, value engineers, sales engineers & developers into scalable teams, creating exceptional customer experiences. Deliver high-quality services, improve efficiency & expand into new global markets.
  • Forrester
    Director Of Business Operations
    Forrester Jan 2022 - Sep 2023
    Cambridge, Ma, Us
    Establish and lead Forrester’s $100M+ global Consulting services’ Product, Sales, Marketing, Technology, and Digital operations to grow its revenue by 80% in five years with industry-leading margins. Bring data to the table using Voice of the Customer, Value Stream Mapping, financial and operational data, and insights to guide and execute strategic decisions. Develop and manage the Consulting services’ product roadmap and plan, design, and coordinate the development and launch of new professional services and complex product evolutions. Act as Chief of Staff to the Chief Consulting Officer.
  • Forrester
    Operations Manager
    Forrester Apr 2019 - Jan 2022
    Cambridge, Ma, Us
    Design and implement new products, processes, and methodologies to grow Forrester's global consulting business. Establish and lead a new Product Management function aligning global business leaders’ needs to product management best practices, monitoring product performance, and prioritizing investments. Reinforce Consulting’s product strategy by providing transparency and proactive communications via town halls, recorded training modules, interactive roadmaps, and advanced MS Teams and SharePoint integrations.Won Forrester's annual Consulting Leadership award in the first year in a Product role for establishing the first functional catalog and product governance of Forrester's consulting service offerings.
  • Forrester
    Senior Consultant
    Forrester Jan 2017 - Jul 2019
    Cambridge, Ma, Us
    Led agile project consulting teams guiding a diverse set of clients’ strategic decision-making. Influenced executives, directors, and entire functions to pivot strategic plans and work culture. Scoped, priced, sold, designed, and executed various strategic consulting solutions and deliverables to solve unique client challenges. Trained, mentored, and supported the career path development of numerous consultants.Won an award for outstanding performance from NASA Administrator Jim Bridenstine.
  • Forrester
    Consultant
    Forrester Jul 2015 - Jan 2017
    Cambridge, Ma, Us
  • Forrester
    Associate Consultant Serving Infrastructure & Operations Professionals
    Forrester Aug 2013 - Jul 2015
    Cambridge, Ma, Us
    We use Forrester's extensive research to help our clients effectively use technology to win, serve, and retain customers. We apply the deep body of research, data-driven insights, and best practices to each client's specific business challenge.
  • Tjx
    Enterprise Change Manager
    Tjx Feb 2013 - Aug 2013
    Framingham, Ma, Us
    Systematically interviewed IT managers to discover and document the decommissioning processCreated an asset decommissioning process by combining ITIL best-practices and TJX's realityResponsible for all decommission RFCs submitted by IBM consultants dedicated to a special projectEnsured compliance to a new change process
  • Ironwood Pharmaceuticals
    Itsm Systems Administrator
    Ironwood Pharmaceuticals Oct 2012 - Aug 2013
    Boston, Ma, Us
    Designed and implemented ITSM process architecture in BMC FootprintsGathered, organized and implemented automation requirements from multiple internal service providers Trained outsourcer on ITIL-based incident and request management processesCreated and distributed release communications, process documentation, training videos and run-books
  • Compliance Process Partners
    Associate Itsm Consultant
    Compliance Process Partners Aug 2012 - Aug 2013
    Tailored client-dependent, ITIL-based process design and implementation for a wide range of clientsProduced process documentation, system requirements and training materials: Guides and VideosDeveloped reusable best-practice guidelines individually oriented for client companiesBalanced revenue-generating activities with sales-generating activities in a start-up environment

Benjamin Preston Education Details

  • Isenberg School Of Management, Umass Amherst
    Isenberg School Of Management, Umass Amherst
    Marketing

Frequently Asked Questions about Benjamin Preston

What company does Benjamin Preston work for?

Benjamin Preston works for Mediafly

What is Benjamin Preston's role at the current company?

Benjamin Preston's current role is VP Services & Support @ Mediafly.

What schools did Benjamin Preston attend?

Benjamin Preston attended Isenberg School Of Management, Umass Amherst.

Who are Benjamin Preston's colleagues?

Benjamin Preston's colleagues are Scott Gress, Amy Carter, Harvey Tee, Kimber Wallace, Laurakate Ezell, Kira Mccoan, Randy Janis.

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