• Ensuring renewal of complex accounts, while building and maintaining strong, long-lasting customer relationships with key stakeholders and executive sponsors.• Participating in the development of new solutions (services and/or product functionality) and knowledgeably advising customers on their clinical, operational, and business leadership.• Growing new opportunities based on customer success stories.• Using Lean, Six Sigma, and change acceleration process tools to achieve our customers’ goals and drive adoption of Philips solutions.• Configuring or managing the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment.• Participating as an active member of the application, education, and clinical communities, and proactively shares knowledge, experience and lessons learned.• Designing and using data, KPIs and metrics to measure baseline and ongoing performance, make decisions and drive continuous improvement.• Organizing and implementing change management processes and/or training plans as improvements and/or solutions are introduced in the customer environment.• Designing and implementing KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement• Preparing and delivering succinct, clear, and insightful executive-level presentations.

• Ensured successful clinical and physician adoption of Philips solutions• Participated in the development of new solutions (services and/or product functionality)• Managed the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment• Conducted workflow analysis and consults on workflow changes that need to occur with the implementation of new functionality or solutions• Identified and implemented continuous improvement initiatives• Provided formal clinical and operational continuous improvement engagements using lean, six sigma and change management tools• Analyzed and documented current state workflow to identify opportunities for improvement• Captured gaps between current workflow and product capabilities and implemented workarounds• Helped define a customer training plan that addresses changes in workflow and customer needs• Defined the configuration of the product that addresses future workflow state needs• Validated post go-live workflow and potential gaps and outstanding issues• Managed teams of customer and Philips personnel to implement new workflow, improvements and system configurations• Prepared and deliver succinct, clear and insightful executive-level presentations• Facilitated effective, cross-functional working sessions with clients and Philips stakeholders

• Administered on-site and remote training of Philips iSite PACS and IntelliSpace PACS to administrators, technologists, and physicians• Lead teams and implement Philips products into large scale, complex healthcare systems• Assessed customer’s workflow and detail potential workflow options supported by Philips products• Developed workflow customization based upon customers HL7 and DICOM needs• Conducted workflow interviews of customers sites for future IntelliSpace PACS implementation• Received feedback from customers on clinical applications and operations of Philips PACS platforms and communicate the feedback in detail to Philips via detailed reports• Worked in a consultative role with customers to provide assistance with applications, workflow, and issues at sites • Provided 3D reprocessing support to customers as a member of Volume Vision team• Member of various core teams designed specifically to be subject matter experts for unique Philips products

• Administered on-site and remote training of Philips iSite PACS to administrators, technologists, and physicians• Assessed customer’s workflow and detail potential workflow options supported by Philips products• Conducted workflow interviews of customers sites for future IntelliSpace PACS implementation• Received feedback from customers on clinical applications and operations of Philips iSite PACS and communicated the feedback in detail to Philips via detailed reports• Worked in a consultative role with customers to provide assistance with applications, workflow, and issues at sites• Provided 3D reprocessing support to Philips customers as a member of Volume Vision team• Recipient of positive recognition on training of radiologists and staff from multiple sites• Successfully obtained CIIP certification• Hired as full-time employee with Philips Healthcare

• Calculated, measured and recorded radiation dosage of radiopharmaceuticals received, used, and disposed• Explained test procedures and safety precautions to patients• Administered radiopharmaceuticals to patients to detect or treat diseases using radioisotope equipment• Detected and mapped radiopharmaceuticals in patients' bodies• Produced a computer-generated image for interpretation by a physician

• Performed routine computed tomography imaging procedures through technical expertise of equipment• Performed special procedures via computer tomography while working closely with physicians• Technically proficient in the operation and quality control aspects of scanning and image recording• Displayed independent work skills by taking physician’s orders to completion to include correct patient transport, required clerical skills, physician defined scanning parameters, and acquisition

• Covered Tennessee area in search of potential professional baseball talent within high school and college ranks• Established professional relationships with high school and college baseball coaches• Evaluated talent through observation of performance and present skills plus potential for growth of skills• Described findings to superiors through detailed conversations and reports

• Implemented sponsorship, marketing and advertising proposals• Managed daily operations of ticket office, including employees, for Double-A baseball club