Patrick Reynolds Email & Phone Number

Allen, Tx, Us

Responsible for the management of all operations, deliverables, and customer relationship management associated with the established programs in the center. Responsibilities include:Managing daily operation of $850K (+) per month call center (outbound, inbound, and web chat sales)Maintaining customer relationship with Fortune 500 clientsReviewing daily performance of all programs, ensuring production targets are attained or exceededAnticipating and planning for the challenges involved in the businessConstantly monitoring processes and procedures for update and improvement opportunitiesAssisting in the design and planning of growth strategies, implementation of the necessary programs, and communication of best practices to team

Oversees and manages Global chat operations across 6 onshore and offshore sites.Responsibilities include:Led growth of web chat revenue from $200K to $800K+ per monthManaged customer relationship through regular client contact Maintained, developed and reported pertinent operations statistics, financial management information, and results

Manages sales activities of assigned programs and campaigns either personally or through subordinate supervisors.Responsibilities Include:Staffing for inbound, outbound and web chat programsManaged customer relationship and reported results through regular client contactManaged front line operations and performance (sales/revenue, service levels and customer experience)

Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals and assists account leader in managing the sales activities of an assigned program or campaign with three or more sales coaches. Responsibilities Included:Driving team performance Developing a management staff responsible for over 100 employeesCustomer relationship management through regular client contact

Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals. Responsibilities Included: Drive Sales ResultsMonitor and discuss results with team members dailyCoach and develop team members