Ashley Hahn Email & Phone Number

Greater San Diego Area

San Diego, CA

• Summary: Working alongside several small teams of engineers with various specialties, acted as a Scrum Master by facilitating appropriate ceremonies, removing impediments ferociously, and uplifting individual and team.
• Worked with engineering backlog team on existing Production backlog for legacy application. Took list of well over 400 backlog items and coordinated intensive session participation over several weeks to drop down.
• Introduced Kanban methodology for Production support engineering team struggling with escaped defects. Focusing down the backlog, limiting work in progress, and clearly identifying/addressing bottle necks through.
• Coordinated and acted as Administrator for team switch from TFS to JIRA for backlog management.
• Created data-driven analysis of engineering throughput to translate relative estimations to potential scheduling demands; this allowed executive level teams in Product, Support, and Engineering to look at full program.

Greater San Diego Area

• Responsible for conceptualizing, planning and implementing home page layouts and workflows using XML driven configurations in a proprietary workflow engine.
• Using agile methodology and working within the project lifecycle, review options within client implementations and determine the best way to modify the system to meet user needs.
• Support and participate in business system analysis, gap analysis and process definition to enhance client implementations and system functionality.
• Ensure web pages are functional across different browser types and conduct tests to verify functionality.
• Validate configuration deployments are successful in target environments and assist in resolving customer support issues across environments.
• Create workflow diagrams and other various client-facing documentation for Customer Service and Project Management reference.

• Act as company voice with student users for SaaS financial literacy platform catered to higher education institutions
• Utilize live chat and call-in requests to deliver highly enthusiastic and detailed technical support
• Develop and create engaging marketing copy
• Manage and deploy social media engagement strategies catered to student users
• Conduct usability testing with student and professional users to help identify platform usability opportunities and make recommendations to development team
• Proven ability to quickly adapt and learn new software, websites, extensions, applications, plug-ins and user interfaces

• Managed store operations and daily cash handling procedures
• Assisted store manager in labor, revenue, and expense planning and execution relative to customer demand
• Coached and mentored partners to develop team coordination and future leaders
• Used analysis tools, including customer surveys, PnL Report, Daily, Weekly and Monthly sales reports focused on YOY growth, and daily food waste to help focus partners on areas of opportunities
• Worked with management team in developing appropriate action plans to increase revenue and customer satisfaction

• Managed weekly schedule, payroll and employment processing (including I9, W2, EEO Agreements, etc.) for park with over 140 employees and twelve departments
• Compiled daily, weekly, and period sales reports with analysis of revenue and expense variance, including profit and loss statements, C.O.G.S and inventory control, and cash handling.
• Oversaw daily operation of entertainment facility, with cleanliness, safety, and guest satisfaction as top priorities
• Coordinated community outreach and promotional events with group sales department; worked closely with corporate sales/marketing team as a valuable asset to maintaining large party.
• Experienced with accounts payable processing system, including eRequestor and Pecos Procurement Management system; chosen as county lead for three parks to train general management staff when software switched

Education record

Activities and Societies: Women's Rugby; Theatre Rice

Education record

Activities and Societies: Ashford University Sociology Club