- Leader for mobile sales and smart living departments.- Directly oversaw 6 team members to achieve an average of 90 mobile phone activations per month while upselling warranties with Geek Squad Protection with a 50% attach rate resulting in an extra $700 revenue per month. - Curated specific sales targets per employee with direct follow-up that resulted in exceeding budget within the first month of our restructure while helping between 300-700 customers per day. - Established… Show more - Leader for mobile sales and smart living departments.- Directly oversaw 6 team members to achieve an average of 90 mobile phone activations per month while upselling warranties with Geek Squad Protection with a 50% attach rate resulting in an extra $700 revenue per month. - Curated specific sales targets per employee with direct follow-up that resulted in exceeding budget within the first month of our restructure while helping between 300-700 customers per day. - Established monthly and weekly business plans to present to district level leaders that directed the department’s focus and coordinated explicit actionables to staff that resulted in elevating performance and managing our underperformers. - Employee Management - scheduling, hiring, sales coaching, training and employee induction. - Customer Retention and Management - keeping customer logs, keeping customer information confidential, and voluntary contact during sales events and promotion periods with consent. Show less

- Managed 12-18 customer service staff in directing, planning and overseeing the day-to-day operations of the store’s business by maintaining quality control for 50+ employees and 300-700 customers per day while upselling warranties and services that increased revenue by 10% of applicable sales. - Reversed underperformance by action planning with underperforming representatives, identifying and hiring top talent, and motivating the team through frequent communication, coaching, and… Show more - Managed 12-18 customer service staff in directing, planning and overseeing the day-to-day operations of the store’s business by maintaining quality control for 50+ employees and 300-700 customers per day while upselling warranties and services that increased revenue by 10% of applicable sales. - Reversed underperformance by action planning with underperforming representatives, identifying and hiring top talent, and motivating the team through frequent communication, coaching, and strategic direction- Determined needs of 40+ customers per hour connecting them with correct personnel and/or correct product needs- Analyzed and responded to customer feedback resulting in an 80% referral rate. - Appropriately handled cash and daily bank deposits with totals upwards of $15k per day. Show less