• Live-In manager – required to be on call for 24 hours 4 of the 5 days worked. Respond to emergency calls any time of day and assist with resident concerns, questions, needs, rent, etc.• Human Resources/Human Capital - developed and maintained staff that provide quality service and ensured Resident satisfaction. Direct responsibility for hiring, training, background checks, supervision; scheduled hours, breaks, and meal periods; performance management, discipline, and discharge. Responsible for quarterly and annual performance reviews.• Food Service - Assist the Executive Chef when necessary in budgeting; inventory; reporting; preparation and serving of attractive, appetizing, and balanced meals in accordance with Holiday guidelines. Maintenance of clean, sanitary, safe, and attractive Kitchen and Dining Room facilities shall be a priority for all staff• Maintenance - Ensure that day-to-day building and ground maintenance issues are addressed and resolved adequately, either by Maintenance staff and contractors or Home Office Maintenance Department staff. Inspected and maintained pumps, emergency generators, HVAC, boilers, chillers, and sprinkler systems. Head of Fire and Safety Committee – ensured building was compliant with all provincial and government regulations and requirements. Organized all duties for unit turns.• Accounting - Submit reports, invoices, and other financials; record revenue and expenses on a regular basis in accordance with Holiday guidelines. Completed all A/P and A/R inquiries and duties. Completed all payrolls for staff, and rent deposits for residents. Performed weekly budget review to ensure we were not over budget in any department.• Exercise managerial and supervisory authority in a manner that complies with Holiday guidelines and applicable laws. Interpret, implement, comply with, and effectively enforce Holiday Community practices consistent with such policies and laws.

• Completed tasks assigned by Sr. VP of Sales, VP of Sales and Account Managers• Completed monthly expense reports and paid invoices for Sr. VP of Sales and VP of Sales• Communicated information and deals between vendors and VP• Responsible for operating GE Capital's main switchboard, redirecting calls and resolving customer concerns.• Maintained various files and documents for the Sr. VP• Utilized GE internal payable system Buy 2 Pay to requisition invoices for payment and set up purchase orders to process payments• Coordinate office space requests/changes in collaboration with IT and facilities team• Managed boardroom booking and catering• Participated in dual- mail control and cheque log processes• Sorting and distribution of incoming and outgoing mail and couriers, ordering office and coffee supplies• Participated as a member on the Special Events Committee

• Prioritized and managed my own workflow to ensure quality and efficiency and was flexible in adjusting tasks on a daily basis (adjusting to changing work priorities)• Provided accurate, organized and efficient administrative duties• Established and maintained computerized databases, filing systems, forms, statistics, contact lists and room bookings• Completed trades and orders for stocks, RRSP’s, RESP’s, and cash accounts• Created programs, excel spread sheets, and other organizers through MS Word, Excel and Office to be more time efficient and productive in my role and for the business• Organized meeting schedules, meetings and minutes for Investment Advisor. Remained aware and updated IA’s schedules and calendar• Maintain VP’s calendar -- plan and schedule meetings, teleconferences and travel• Met all deadlines when required by Investment Advisor• Worked effectively and professionally in a team environment and with the general public• Responsible for all documentation (preparing for and opening accounts, communicated with clients through emails, photocopying, faxing)• Booked flights and hotels when required travel was needed for IA• Maintained a high level of organization to ensure all emails, documents and accounts were properly attended to• Attended monthly meetings with Investment Advisor to discuss the business and progression

• Created a business proposal to the Senior Directors for the Business Department to implement a coaching team to better assist our employees with procedures, applications, dealing with customers and meeting targets• Received 3 written letters congratulating me on perfect attendance from Senior Directors and managers• Advised business customers on what products best suits their needs for their small business/company by evaluating their needs and providing the best solutions• Met all sales, compliance, and monthly and quarterly targets• Participated in training programs to advance in my career• Continuously advised my colleagues of new updates and procedures to better assist our business customers• Ability to multi-task in a fast paced work environment• Ability to problem solve and troubleshoot when services were down or when customers had any issues with their accounts

• Top Investment Referral Representative for 2007 and was awarded with incentives from the center manager• Involved in the Shadowing Mentor Program which allowed my peers to observe the commitment in my calls as well as me being able to help them with theirs.• Provided superior client service to RBC clients and service partners by responding to telephone inquiries• Continuously advising my colleagues of best tips and practices to apply in our calls to gain the best possible client experiences through my coaching techniques and my team building exercises.• Conducted team campaigns to achieve an increase in the team’s productivity and resulted in increase sales for the team.• Developed and presented product knowledge sessions in team meetings and group discussions• Participated in multiple group discussions focusing on the client experience to assist in the development of my peers and colleagues • Ability to multi-task in a fast paced work environment• Praised for outstanding customer service by clients who called in to speak to managers• Ensure maintenance and transactions are completed in a timely manner by adhering to client-first attitudes and behaviors