Experienced Operations Director with a demonstrated history of working in a fast paced and competitive environment. Skilled in developing, deploying and optimizing operational processes to ensure superb customer experience, ground up team development, strategic planning and Board level reporting

Helping high end clientel select one of kind handmade frames to best suit their style and Rx.Sitting down with client and selecting and teaching them about all the lens availible to them and what would work best.Taking measurements for clients and filling out work order via phone, internet or paper workorder.Keeping store clean, organized and presentable.Bench aligning, adjusting and checking all jobs that arrived from labs.

• Selecting the correct contact lens for our clients and then fitting them for optimal comfort and performance. I would then teach clients how to correctly insert and remove their contact lenses and provide a follow up schedule.• Helping clients find frames that were both attractive and suited to their Rx. • Selecting correct lenses and following through with measurements. • Ordering contact and eye glass lenses from various suppliers via phone, internet or work order.• Packing and sending out jobs.• Edging lenses in a finishing lab for one hour jobs.• Fittings and repairs of all types of frames; plastics, metal, semis, frameless etc.• Opening the store and making sure everything was presentable and ready for the day.• Reconciling accounts at the end of the day.

Joined Hakim as a Sales Rep/Receptionist at their Main & Danfort location, soon after I was also covering for the optometrist's receptionist and helping with lab work.• Assisted customers with product selection, which increased sales and customer retention• Daily accounting and sales reconciliation, including nightly deposits• Covered for the optometrist's receptionist, handled all incoming calls and booked client appointments to reduce gaps in appointment times with increased turnover• Assisted store optician with staff scheduling to ensure proper staffing Adjusted and repaired frames for clients