Priscilla Smith Email and Phone Number
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Priscilla Smith personal email
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Results driven leader with 17+ years of telecommunication experience. I am a self-motivated leader with the ability to connect and build strong relationshipt with team members. I Demonstrate commitment to building outstanding sales, service and knowledgeable teams along with growing new departments. I strive to exceed organizational objectives while overcoming obstacles. I am very effective with my communication style and I the ability to analyze team and individuals results while developing a plan other will join in on that is in line with the company's strategy. Looking to further career in a fast-paced support environment.
Centurylink
View- Website:
- centurylink.com
- Employees:
- 33030
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Insurance AgentFlatlands Insurance Group Sep 2015 - PresentWashington, Nc
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Virtual Solutions ManagerCenturylink Mar 2009 - PresentWashington, NcCurrently I Coordinate, facilitate, and evaluate Work At Home processes and procedures to suggest opportunities for improvement for the department.I am directly responsible for work performance, attendance, and conduct issues entry-level Work At Home employees.I Provide virtual, written, and verbal feedback on performance along with opportunities of improvementI Create high performing, knowledgeable teams in virtual setting; assuring quality with both internal and external customers through evaluations, observations, and reports.
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Solutions SupervisorEmbarq Corporation 2007 - 2009Greenville, NcRanked in Top 3 Percentile of 2008 Eastern Region Sales.Directly responsible for work performance, attendance, and conduct issues for a staff composed of entry-level and skilled sales and service agents. Develop, implement, and communicate policies, objectives, and incentive programs to motivate high producing sales teams. Provide written and verbal feedback on performance; suggest opportunities for improvement and provide positive reinforcement to agents. -
Supervisor; New HireEmbarq Corporation Mar 2002 - Nov 2007Greenville, NcI administer new hire recruitment, training, orientation and development. Sourced applicants and set up phone interviews along and I Compile necessary information to track revenue and enforce productivity.I Provide feedback to agents on company policies, procedures, and proper protocol to drive improvement. I Mentor newly hired and upcoming supervisors to ensure new agents were ready to go into our high performing teams. Worked to reduce churn and attrition. While performing as a liaison between executive Human Resources and local division. So overall HR support within our call center for all new employees and senior. While delivering yearly and monthly reviews and developing metrics goals for individuals that determine their merit rate review.
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Sales CoachSprint Apr 2000 - Mar 2002Greenville, NcProvide daily feedback, observations, and assistance on service order entry and sales results to maximize potential and promote positive attitudes.Monitor progress by creating and administering monthly assessments and various training exercises.Create training tools to enhance sales results for the team and call center.Handle customer escalations and assist on-line representatives with questions on process, procedures and company protocol.Relieve management as needed.Ensure customer satisfaction with the company by escalating any unresolved issues -
Sales And Care RepresentativeSprint Feb 1998 - May 2000Greenville, NcCommunicate excellent oral, written, interpersonal and listening skills to resolve inquiries, requests and complaints related to customer’s account or service using our company’s policies and procedures.Attained multiple awards and customer commendations for sales and service.
Priscilla Smith Skills
Priscilla Smith Education Details
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Business/Commerce, General
Frequently Asked Questions about Priscilla Smith
What company does Priscilla Smith work for?
Priscilla Smith works for Centurylink
What is Priscilla Smith's role at the current company?
Priscilla Smith's current role is Virtual solutions manager at CenturyLink.
What is Priscilla Smith's email address?
Priscilla Smith's email address is pr****@****oup.com
What is Priscilla Smith's direct phone number?
Priscilla Smith's direct phone number is +125294*****
What schools did Priscilla Smith attend?
Priscilla Smith attended Pitt Community College.
What are some of Priscilla Smith's interests?
Priscilla Smith has interest in Health.
What skills is Priscilla Smith known for?
Priscilla Smith has skills like Customer Service, Sales Management, Telecommunications, Telephony, Project Management, Project Planning, Process Improvement, Recruiting, Interviews, Sourcing, Project Coordination, Event Planning.
Who are Priscilla Smith's colleagues?
Priscilla Smith's colleagues are Coral Higby, Patty Lloyd, Jackie Payne, Dewey Rhodes, Aruna Adeppa, Mahesh Kumar, Hi Hu.
Not the Priscilla Smith you were looking for?
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Priscilla Smith
Software System Specialist Iii At The University Of Texas Medical BranchSt Louis, Mo4mercy.net, express-scripts.com, bjc.org, utmb.edu -
3manpower.com, manpowerchattanooga.com, amersolutions.com1 +142328XXXXX
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Priscilla Smith
Fort Worth, Tx3roberthalf.com, officeteam.com, mouser.com3 +181780XXXXX
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3canali.com, lvmh.com, lvmh.com -
Priscilla Markwood
Greater Philadelphia3asip.org, asip.org, apcprods.org
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