Priscilla Smith Email & Phone Number

Washington, Nc

Washington, Nc

Currently I Coordinate, facilitate, and evaluate Work At Home processes and procedures to suggest opportunities for improvement for the department.I am directly responsible for work performance, attendance, and conduct issues entry-level Work At Home employees.I Provide virtual, written, and verbal feedback on performance along with opportunities of improvementI Create high performing, knowledgeable teams in virtual setting; assuring quality with both internal and external customers through evaluations, observations, and reports.

Greenville, Nc

Ranked in Top 3 Percentile of 2008 Eastern Region Sales.Directly responsible for work performance, attendance, and conduct issues for a staff composed of entry-level and skilled sales and service agents. Develop, implement, and communicate policies, objectives, and incentive programs to motivate high producing sales teams. Provide written and verbal feedback on performance; suggest opportunities for improvement and provide positive reinforcement to agents.

Greenville, Nc

I administer new hire recruitment, training, orientation and development. Sourced applicants and set up phone interviews along and I Compile necessary information to track revenue and enforce productivity.I Provide feedback to agents on company policies, procedures, and proper protocol to drive improvement. I Mentor newly hired and upcoming supervisors to ensure new agents were ready to go into our high performing teams. Worked to reduce churn and attrition. While performing as a liaison between executive Human Resources and local division. So overall HR support within our call center for all new employees and senior. While delivering yearly and monthly reviews and developing metrics goals for individuals that determine their merit rate review.

Greenville, Nc

Provide daily feedback, observations, and assistance on service order entry and sales results to maximize potential and promote positive attitudes.Monitor progress by creating and administering monthly assessments and various training exercises.Create training tools to enhance sales results for the team and call center.Handle customer escalations and assist on-line representatives with questions on process, procedures and company protocol.Relieve management as needed.Ensure customer satisfaction with the company by escalating any unresolved issues

Greenville, Nc

Communicate excellent oral, written, interpersonal and listening skills to resolve inquiries, requests and complaints related to customer’s account or service using our company’s policies and procedures.Attained multiple awards and customer commendations for sales and service.