Indepedent contractor to design and create content for social medium platforms such as instagram, ticktock, eventbrite, facebook, and morePrevious clients: Kind Cup, Diversify Van Life, Van Life Pride, Third Love

Conduct initial phone screenings and interviews to assess candidate qualifications for open rolesCollaborate with hiring managers to understand their staffing needs and source proper candidateAchieved a 95% success rate in placing candidates within client companiesReduced average time-to-fill positions by 20% for hiring managersSource and screen over 400 candidates per month

Provide excellent candidate experience and ensure a positive impression of the company's brand and values Consistently overachieved daily ticket resolve metric of 80 tickets per day Recorded customer interaction trends to leadership in order to improve product and customer experience Resolved 90% of customer issues on the first contact Developed and implemented communication and interdepartmental processes to ensure fulfillment of orders Supported social media and digital marketing strategy to promote brand awareness and customer acquisition Increased sales by 20% through effective upselling and cross-selling techniques

Consistently resolved client needs and improved resolution rates by 40%Cross functional communication and collaboration between clients, medical staff and family to ensure proper care and achieving treatment goalsExecutive AssistantProvided administrative support to executive-level staff (managing calendars, scheduling meetings etc.)Facilitated communication between executives and departments, improving response time by 30%Prepared reports, presentations, and other documents to support executives and overall business objectives Monitored/managed high volume of emails, phone calls and media inquiries on behalf of the Executive TeamConducted research and gathered information to improve business systems and client care

The YBCA Fellows program brings together creative individuals from across the Bay Area – artists and everyday people alike – to engage in a yearlong process of inquiry, dialogue, and project generation.