Priya Karwal Verma Email & Phone Number

Milton Keynes, Gb

Milton Keynes, England, United Kingdom

Subject Matter Expert (SME) guidance provided to stakeholders in line with internal policies and regulatory standards with specific focus on Customer Due Diligence (CDD).Effective management of events relating to policy and/or regulatory breaches, these ranged from audit findings to internally identified issues. Identified and raised breaches in line with internal policy where required and managed action plans to closure against challenging SLAs.Dedicated specialist for CDD Operational Teams handling New-To-Bank, Periodic and Event Driven Reviews to ensure high quality, fully compliant CDD files, aligned with bank standards and regulatory requirements.Extensive experience navigating changes in economic crime compliance, including the successful implementation of projects across CDD and financial crime prevention initiatives.Expert in supporting account opening teams by implementing a risk-based approach, managed a team to provide guidance and exceptions against internal policies to facilitate the onboarding of Personal and Non-Personal clients.Developed and oversaw the reporting process of management information (MI) to ensure timely and accurate updates are presented to the relevant business forums.Designed and implemented a Quality Control (QC) process for reviewing CDD files. This framework was developed to test knowledge, ensuring accuracy, and consistency, with findings reported for continuous improvement.Designed and executed monthly control to assess and identify risks to ensure my direct reports adhere to established process guidelines, providing detailed reporting and targeted coaching as necessary to maintain compliance and performance standard.Reviewed Policy updates and Financial Intelligence Unit (FIU) bulletins to assess their impact on CDD processes. Communicated key insights to wider teams.Responsible for line management and coaching of a team, guided their development from apprentices to analysts.

Milton Keynes, England, United Kingdom

- SME for personal account opening exceptions, I solely manage a mailbox that deals with exception requests at pre-onboarding, AML appeals and queries from colleague’s bank wide.- Asses and complete CDD reviews on personal and non-personal customers to ensure CDD is completed in adherence to the banks Policy and Standards, assessing Customer’s FC risks resulting either from a periodic or event driven reviews undertaking transactional scrutiny to ensure activity is in line with expectations.- I have coached and developed a team of analysts to clear a significant backlog of cases, for Mortgages that require AML signoff that have some of the deposit incoming from high risk/sanctioned jurisdictions. I worked on process mapping, implemented clear structure, created a new H2G and supported analysts to use a risk-based approach with plausibility in mind.- Assess FC risks considering customer information provided for exceptions in account opening and make a risk-based decision whilst liaising with the front/back-office teams.- Review CDD adherence to Policy & Standards using established processes and procedures to ensure the bank’s compliance with regulatory expectations.- Worked with the On-boarding and Exits team in preparation of cases for committee decision where a decision is taken to off/on board a customer based on risk-based decision.- Worked with wider team and management to identify and implement opportunities to improve processes, procedures, or controls.

Hitchin, England, United Kingdom

Branch Manager of a busy High Street branch in Hertfordshire. Led a team of Customer Service Advisors, Personal Bankers and a Customer Service Manager.My role included the development of my team, for all aspects of their role. I did this by providing coaching & support where required to achieve the best out of them in line with their future career aspirations. Responsible for everything in day to day running of the branch from service scores and customer feedback to branch control/conduct risk, training and development of staff, recruitment, health and safety, ensuring staff adherence to money laundering standards when completing transactions, and new account opening etc. One of my biggest personal achievements in this role is being one of the youngest BM’s at age 23.I completed my International Anti-Money Laundering Diploma whilst working full time in my personal time.

Milton Keynes, England, United Kingdom

I had the pleasure to go on a secondment as a Service Designer in the “Keep it Simple Santander”(KISS) team. The primary goal is to be make life easier for colleagues in the bank and simplifying processes by calling on my in depth knowledge, background and experiences from branch based roles. Project Management by working in an Agile way to re-design processes from start to end, test, deliver and ensure feedback is acted on.

Bedford, England, United Kingdom

Working in a Flagship branch I led and managed a team of 11 Customer Service Advisors in a BD1 branch, one of the busiest in the UK. I managed the day to day running of the branch, managing risk and ensuring staff are kept up to date with key changes. I provided coaching and developing of my staff through daily observations and weekly 121 performance reviews. This role helped me understand in detail how to communicate with people, how to understand different work place motivators and really how to get the best out of my team.

Bedford, England, United Kingdom

I was seconded into the role in a small - local sized branch. My first full quarter at the branch resulted in the branch being 100% in customer satisfaction. Leading and motivating a team of Customer Service Advisers, providing them with coaching, direction and support on a day to day basis. This is also developed on a one to one basis with regular performance reviews. Delivering excellent customer experience in every interaction with customers. Ensuring that every member of the team is performing to the same high standards is vital.Ensuring branch risks are identified, assessed, addressed and then monitored leading to a stable risk and control environment, whilst still keeping our customers in the heart of everything we do. Dealing with complaints and also training of other staff as well. Acting as a Deputy Manager to the Branch Manager, to ensure that the day to day branch operations are carried out effectively and efficiently.

Bedford, England, United Kingdom

I was the highest performer in the Financial Centre in only my first full quarter as a PB. My duties were to see a minimum of 25 appointments weekly plus seeing customers on demand on a daily basis. My main goal is to make, save & protect our customers money by showing them ways in which Santander can do this by opening bank accounts, credit cards, savings and insurance products.

Bedford, England, United Kingdom

As a Customer Service Advisor my main priority was to deliver and maintain fantastic service.My duties were serving customers on the counter, engaging them in the banking hall and undertaking cash handling and many other servicing style activities. Highlighting to them other ways in which we can save them money and pass on business opportunities to the Personal Bankers and specialist such as the Local Business Manager, Mortgage Advisors and Protection Advisors. I also took on many other responsibilities. I was L400 in the branch which meant that I would assist the Service & Control Manager to minimise risk in the branch by undertaking various daily and weekly controls.