Working as a pre-sales business executive and my responsibilities includes:1. Repo building with existing clients and converting leads into new clients for business2. Elicit/Gather client requirements and sharing them with the development team for development 3- Performing User Acceptance Testing(UAT) for validating the client requirements and then handover deliverables to the client4-Supporting clients in resolving their issues and queries after delivery

Here I worked as a customer service executive and my responsibilities were• Development and knowledge management of legislations, policies, procedures, and security guidelines.• Examined passport applications to ensure that the correctness of data and due diligence• Resolved customer queries and issues• Ensured that quality service is delivered• Escalated customer issues for quick resolution and increasing client satisfaction