Best place to work in cloud support platform

Create and disable the user from Active Directory• Password reset, Account Unlocked, Bit locker recovery has also done in Active Directory.• Handled L1 troubleshooting such as Microsoft office365 Outlook configuration and troubleshooting, Microsoft Teams, Microsoft OneDrive troubleshooting has been done and also installation of software application such as Crowdstrike, Visual Studio code, Zscaler, FortiClient vpn for more than 200 users.• Also, I have handled BSOD issue while incident happens world wide related to crowdstrike. Fixed more than 75 laptop.Raised calls to Dell or Lenovo support team for parts replacements and do the follow also handled both support ticket and direct mail related to user queries for Chennai, Pune and WFH users

Supported a user base of 100+ personnel in both local and distant location across United Kingdom (UK)• o365 support such as o365 email id creation, deactivation done in both on-premises and Azure• License uplift, DL creation, Group creation in Azure• Done printer configuration as well as o365 outlook related issues• Troubleshooting o365 files handled, outlook storage full sorted, outlookreconfigured, teams meeting issue sorted• Experience in Zoho Ticketing tool.

Troubleshooting and supporting clients and users in India as well as in United Kingdom, Password reset and unlock users laptop in Active directory(During Covid).Using Photoshop to design some taskUsing web scraping techniques to fetch the data from ecommerce site for price monitoring. Web Analyst task for many clients for more than 100 websites.Applying seo for boosting divinfosys.com website