• Responsible for facilitating the relationship between Fortune 1000 and rapidly growing mid-sized companies to manage service standards and client expectations by providing direct and 3rd party logistic services• Served in a newly created position within the Specialized Logistics division as the immediate point of escalation for a $1.7 million client managing expectations and providing solutions when service failures occurred • Strategically promoted the services of Planes by providing custom quotes for clients to position the account for a successful, long-term partnership • Continued to streamline the daily practices of the logistics department to better serve the client’s needs by implementing service standards and billing practices, including engaging with suppliers on invoice requests and inquiries• Collaborated with a nation-wide network of agent moving professionals employed to provide services to successfully complete client requests, including local moving services, long haul transportation and installations

Manage daily operations of a family owned funeral home serving 200 families annually, with average revenues of $1 million.• Facilitated the full funeral cycle including leading arrangement meeting, professional embalming services, directing of funeral, memorial and graveside services• Cultivated pre-arrangement services through public events and hosting informational seminars• Redesigned the process to sell monuments/headstones utilizing proprietary software programs generating a 30% increase in monument sales.• Redesigned the strategy to sell funeral and cremation services by establishing new pricing and presentation guides to streamline the arrangement process• Negotiated new and successfully grew existing vendor relationships• Inventory management and strategic purchasing of supplies and merchandise

• Provide a dynamic approach to recruiting technology professionals and office personnel on behalf of fortune 1000 companies and mid sized businesses for contract, contract-to-hire, and direct placement opportunities.• Responsible for all aspects of the full life cycle recruitment process including interpreting client needs, initial screening of potential candidates, conduct phone and in-person interviews.• In-depth ability in negotiating contract lengths and salaries with both the client and candidates.• Perform complete background analysis of candidates including reference checks with past managers/co-workers, criminal background checks and drug screenings. • Work closely with candidates assisting them in the interview process and detailing expectations of the client to ensure an accurate fit for the position.• Attend networking events as a representative of APS.