Patrick D Thompson Email & Phone Number

Develop, implement, and continuously improve sales training programs and materials to enhance the skills and knowledge of our sales team members. Collaborate with marketing and product teams to create engaging and effective sales content, including sales collateral, playbooks, and presentations. Facilitate the onboarding process for new sales hires..

United States

• Lumen Technologies (Formerly Centurylink)
• Successfully redesigned, implemented, and facilitated three-week remote instructor led new hire training curriculum.
• Consistently consulted with all levels of leadership to identify employee skill deficiencies.Facilitated training for sales support team of 100 members leading to a 50% increase in sales order accuracy.
• Created a scenario-based training lab which enabled sales and sales support students to perform complex, role-based procedures under a time constraint gradable by baseline performance standard.
• Work with internal subject matter experts and Instructional Design to produce training tutorials.

Tulsa, Oklahoma Area

• Successfully redesigned, implemented, and facilitated three-week remote instructor led new hire training curriculum.
• Consistently consulted with all levels of leadership to identify employee skill deficiencies. Facilitated training for sales support team of 100 members leading to a 50% increase in sales order accuracy.
• Created a scenario-based training lab which enabled sales and sales support students to perform complex, role-based procedures under a time constraint gradable by baseline performance standard.
• Work with internal subject matter experts and Instructional Design to produce training tutorials.

International Plaza 1350 S Boulder Ave, Ste 600 Tulsa, OK, United States 74119

I have been a member of Breakfast Club Toastmasters located int Tulsa, Oklahoma since October of 2014. I have achieved both Competent Communicator and Competent Leader. In 2015, I competed in the Humorous Speech Contest and won at the area level. I competed in the 2017 International Speech Contest at the area level. Previously, I held the position of.

Tulsa, Oklahoma Area

Facilitate learning in Project Management methodology and Leadership.

Tulsa, Oklahoma

• Maintained 30 to 90 day service delivery deadlines with an average of 30 ongoing customer projects
• Trained newly hired account managers and project management peers leading to rapid team contribution
• Successfully project managed delivery of customer communication network that generated approximately $100,000 in new monthly revenue
• Received 2012 first quarter recognition for high revenue conversion rate

Tulsa

• Supported Level 3 and Level 3 Vendor maintenance by editing, preparing and sending technical notifications to external customers in accordance with specified time lines.
• Coordinated resolution of maintenance scheduling conflicts with external customers, change management, and internal field entities.
• Trained peers on various systems and procedures necessary to gather customer circuit information.

Tulsa, Oklahoma

• Provided leadership oversight in the areas of creative marketing of internal programs and community outreach
• Led team in fundraising campaign for non-profit organization resulting in $15,000 towards facility upgrades

Austin, Texas

• Played a critical role in improving network operation center service repair time by accumulating ticket data and creating weekly performance reports/metrics for business leaders.
• Successfully provided quality assurance of service outages in accordance with Federal Communications Commission standards.

Austin, Texas

• Primary company interface with customers experience system issues.
• Performed trouble shooting for various levels of circuits using Alcatel and Nortel remote testing equipment.
• Assisted team in decreasing average service restored time from 8 hours to below 4 hours.

Austin, Texas

• Increased sales by aggressive networking with outside financial organizations.
• Assisted branch in highest sales month resulting in $10,000 commission.

Austin, Texas

• Supervised a team of customer service representatives (CSR) in delivery of medical equipment to medical facilities.
• Trained CRSs on maintenance procedures for the medical gas delivery system equipment.
• Managed equipment leases to major medical departments.
• Managed branch inventory control.
• Responsible for implementation of newly FDA approved Nitric Oxide delivery system.

1st Calvry Division Fort Hood, Texas

• Provided mobile telecommunication support for field units via MSE equipment. Acted as small team supervisor for mobile telecommunications unit.
• Received Army Commendation Medal

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science, Respiratory Therapy