Paul Thomas Email & Phone Number

Portland, Or, Us

Milwaukie, Oregon, United States

Initiated and lead a cross-functional collaboration between our Software Development and Infrastructure and SRE teams in mapping, visualizing and strategizing how to modernize and centralize NBCU’s SDLC into a single portal across all organizations.Directed and lead ideation and design sessions to help facilitate a more product and customer centric approach to Infrastructure and SRE portal concepts. Helping to illustrate how combining portals into a single access point by working as a collective unit across orgs.Created and designed modular easy to deploy Jira standards/practices to help facilitate better adoption of the platform to help leaders across varying orgs to see what’s going on, when and what is needed in one place. Enabling our teams to better communicate between initiative and projects while also cutting meeting frequency and times in half.Continuous utilization of my creative abilities to help bridge gaps between the business and the technical side of our organizations using animation and film to highlight issues, how to fix them and what the value of those changes would be to the company as a whole.Utilizing approved AI/ML offerings to create living and breathing documents that become subject matter experts that we can feed more and more data into from meetings, chats and external/internal documents to become a central reserve of information versus stale document and pdfs. This enables anyone to engage with AI subject matter experts to help refine their ideas and concepts and to better understand everyone’s point of view and thinking.

Milwaukie, Or (Remote)

Senior Product Manager owning Proton, Neutron and Insights that aimed to automate work (Proton), centralize data (Neutron) and visualize infrastructure (Insights).Increased adoption rate by using motion graphics and animation to distill highly complex topics into easy to understand concepts and ideas.Force for change in harnessing our internal platforms to better empower and support the teams that serve our internal and external customers.Founded and led the Enterprise Automation team, consolidating both API and Robotic Process Automation (RPA) methods under one umbrella. Shaped and created internal websites and micro-commercials to help educate and empower teams corporate wide in adopting a central automation, data centralization/visualization strategy.Collaborated with UX/UI to create concepts, wireframes and mockups to illustrate the possibilities for self-service interfaces for internal teams to help drive automation adoption.Worked with various groups to visualize end-to-end workflows enabling more transparency in our discovery process to better serve all stakeholder’s wants and needs.

Milwaukie, Or (Remote)

Product Manager for CUCDM (Cisco Unified Communications Domain Manager) that aimed to centralize, standardize and automate Cisco Call Manager/Unity Connection Deployments.Productized, designed, planned and implemented a centralized telephony installation platform to reduce overhead and increase installation velocity from weeks to days.Created micro-commercials and UX/UI mockups to drive leadership alignment into the modernization of business and install practices. Cut install times from 2 weeks to 2 days by automating tasks with API’s and a modern interface. Reduced support times by 30% and increased customer satisfaction by 25% through elimination of redundant and repetitive tasks for support teams. Managed, refined and drove product backlog to deliver strategy and quarterly OKR’s.

Milwaukie, Or (Remote)

Harnessed modern automation tools to simplify and standardize telephony installation practices for our teams.Increased reliability by 60% using practices and methods based on direct customer feedback and input. Collaborated with product and development teams to deliver more powerful tools and apps to our internal teams and external customers.

Portland, Oregon Metropolitan Area

Improved knowledge sharing throughout the company and teams by creating a “tip of the week” newsletter that distilled highly complex topics into more manageable and fun ways to learn.Led teams in collaborating with engineering, R&D, product and customers to define best practices. Involved with multiple top tier teams in leading and directing better support and installation methods.

Milwaukie, Or (Remote)

Design Lead and Creative Director for small creative studio focused on short film and animation projects, as well as front end web development and content creation.

Multiple, See Below

Product Management Agile Development Jira, Confluence Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Animate) Blender.

Multimedia Design/3D Animation

3D Animation

3D Animation

Philosophy/Theology