30 years of solid working experience in applying Information Technology in several industry sectors – namely, Telecommunications, Contact-Centres and outsourcers / Application Service Providers (ASP’s).Adequate “hands-on” experience in a wide range of modern technologies – including (but not limited to) virtualization, systems administration (Windows / Linux), application delivery, large / multi-user databases (SQL Server / MySQL) and business intelligence.Technical competences:a) Design/implementation of corporate IT infrastructures (DELL/IBM/RITTAL).b) Systems administration (Windows/Linux servers).c) Development/administration of SQL databases (SQL Server, MySQL).d) Business Intelligence (Microsoft BIDS, SSIS, OLAP, SSRS).e) Virtualization (VMWARE ESX Server, Microsoft Hyper-V, Linux containers, Docker, Vagrant).f) Telecommunications (ASPECT Unified IP predictive dialler, AVAYA & MICROBASE ACD).g) Software development (C, Java, SAP-R/3 ABAP/4 programming languages).Managerial skills:a) Always up-to-date with IT developments, keen to learn more about technology.b) Innovator, eager to experiment with and apply new technologies and practices.c) Focused on business requirements – respectful of business constraints.d) Understanding business urgencies and priorities.e) Able to manage departmental budgets (operational expenses / IT investments).f) Able and willing to negotiate terms and agreements towards vendors to the benefit of the company.g) Experienced in managing technical teams (hires, training, performance evaluation).h) Manages and applies successfully internal IT processes (certifications, audits).i) Excellent and multilingual communication and presentation skills.j) Teamwork fan and inspirer towards colleagues and teammates.k) Calmly and professionally dealing with urgent and mission-critical situations.l) Meticulous focus on details – clear guidelines and detailed instructions always available to co-workers.