Pul-Shan Ly Email & Phone Number

Frenchs Forest, New South Wales, Australia

Frenchs Forest, New South Wales, Australia

Frenchs Forest, New South Wales, Australia

TVSN DC:Processing customer returns - conducting quality inspection of the returned merchandise to determine the physical quality and usability. Updating systems with appropriate data.Repackaging and re-labelling merchandise for sale.Working as a packer and picker as required to ensure the efficient operation of the Pick and Pack departments in order to optimise the levels of operational performance of the distribution centre.Responsible for achieving area pick efficiency and accuracy targets.Provide assistance and support to the team leaders, supervisors and managers.

Sydney, New South Wales, Australia

Graphic Design: image preparation through photoshop, content creation for Instagram and Pinterest, product photography, designing product catalogueE-commerce management: online order fulfillment, image preparation and upload, Inventory and quality controlSocial media: Sourcing and creating content for social media platforms, scheduling and managing social media, image and trend researchBasic office administration

Warringah Mall, New South Wales, Australia

Worked as a Sales Floor team member within the homewares department. Giftician at Myer's Giftorium department. Providing advice about gift ideas and general assistance on the sales floor.Have also worked in various other departments such as the Online Fulfilment team, Menswear, Kidswear and Entertainment departments.Key Responsibilities:Processing sales and returnsHandling customer inquiries and complaintsResponding to inbound communicationStock management – counting and checking stock, moving stock from store reserves to the sales floorProcessing incoming and outgoing customer ordersGeneral administration – ensuring sales signage is displayed on time, checking lay-by ordersAchievements:2019: Best Sales % increase for a department on previous year – achieved +38.7% for Childrenswear Department

Macquarie Park, New South Wales, Australia

Providing beauty advice and consultation to customers on their skin and recommending the types of skincare products they should use to either maintain their skin or help reduce their skin concerns.Key Responsibilities:Processing customer salesConsistently learning and researching about the products stocked in-store and onlineStock management – handling inbound stock, counting and placing new stock on the sales floorHandling customer inquiries and complaintsEnsuring the store presentation was clean and organised

Sydney, Australia

Part of my university corporate engagement project, we formed teams to research and propose a strategy for Bromic's expansion into the South American market. Our proposal included an in-depth market and industry analysis, channel to market strategy, cultural analysis, promotional campaign and regional economic analysis.

Chatswood, N.S.W

Greeted customers as the first point of contact for the restaurant, and provided menus, seating service, and answering general customer inquiries. Utilised my Cantonese speaking skills to better assist customers.Key Responsibilities:Greeting customers and seating them at ideal tablesManaged reservations and inbound communicationGeneral maintenance – cleaning glassware, maintaining a tidy storefront entrance, setting up tablewareHandled customer bills and payments

Diploma, Graphic Design

Key outcomes: In-depth knowledge about design history and principles Ideas generation, brand identity and typography skills Design.

Bachelor Of Global Business, Chinese Studies

Activities and Societies: Language Buddy Program (English & Chinese exchange) The Bachelor of Global Business is a course that combines.