Punitha Gopal Email & Phone Number

Sydney, New South Wales, Australia

Bangkok City, Thailand

Sydney, New South Wales, Australia

Crew Architect – Cards (Card Processing), Personal Lending crew• Accountable for the technology strategy, road map development, governance, and solution architectures for Cards & Personal Lending domain. • Responsible for shaping and executing the technology strategy in alignment with the business operating model to support hyper growth and innovation. • Lead a team of technical members across multiple roles (Architects, Solution Designer, Technical Lead, Developer) & technical skills to ensure right solutions are implemented across board.Key Projects: VISA point-of-sale (Cards crew)An innovative initiative to introduce POS capability that enables card holders to make purchase payments in their choice of installment plan that is supported by 0% IR. A similar concept as Afterpay that welcomed by most younger generation card holders. Technology upliftment was required to enhance integration with merchants, like, VISA & Master Card to achieve the solution.Micro Installment (Personal Lending crew) Introducing first in Australian market a new Personal Loan product with 0% IR for Customer based on fixed repayment plan and bank’s revenue stream to be sourced by Merchant fees. As part of the program, technology enablement was done to transform the current API Layer to BaaS platform.

Sydney, Australia

Project: Digital Mortgage ServicingDMS initiative targets Customer servicing improvements for post Home Loan settlement activities. It is the key initiative in the Enhanced Customer Experience and Retention focus area of the FY20 Consumer Bank Home Ownership Portfolio Capability program.Project: e-Disbursement for Personal LoansSt George e-Disbursement for personal loans project aims to deliver two significant digital features for online customers who chose to proceed with their online application after Loan Approval.Project: Digital MortgagesSt George Digital Mortgage project provides an end-to-end Digital Platform and new origination process for online customers for applying Home Loans. Solution offers suitable products to target customers, by understanding their needs, by providing personalised best interest rate, maximum borrow power and preliminary valuation assessment; thereby taking customers off the market as early as possible and in turn increase customer base & revenue growth for Westpac Group.Project: Customer Service HubCSH is an enterprise-wide transformation that aims to implement ‘One Bank’ operating model with ‘Multi- brand’ customer capabilities for originating and servicing Home Loan products.

Oracle Field Service Implementation• Responsible for designing and delivering complex technical solutions to satisfy Customer Service Operations business requirements and processes. • Integration solution for data transformation from on premise ERP system to OFS cloud solution.• Supported complex mobile dispatch routing requirements and routing trials.• Assist with OFSC product configuration, user acceptance and end-to-end testing, “go-live” production deployments, go-live support and best practices analysis.• Supervise and implement product updates including customization enhancements, deprecation support, integration enhancements, routing enhancements, process changes and best practices.ERP Migration Program• Application architect responsible for integration of legacy application with different oracle modules across following domains: Order-To-Cash, Procure-To-Pay, Forecast-To-Plan, Implement-To-Deliver and Assembly-To-Costing.• Developed business, application and technology view of the current application landscape to identify inter-dependencies and dependencies with current ERP system and form baseline for Oracle R12 implementation.• Create high level solution design including architecture, integration framework, data migration strategy, business workflows & user interfaces. Govern solution implementation by the application development team.SFDC Integration• Integration architect responsible for integration of FXA Opco data with Sales Force Automation module on a multi-tenant Salesforce.com regional platform. Involves integration of cloud based SaaS solution with on premise ERP and Contract Management system.Frameworks/Methodologies: TOGAF content metamodel, SOA, APQC, IBM CBM

entire SDLC including understanding of business’s requirements, defining the high level business and solution architecture, developing project execution approach, quality, risk & governance methodology, release planning, sizing & pricing, client demos, negotiations, etc. Key achievements:• Delivered various enhancement of additional functionality for Compass application across 50 sites located in Australia, New Zealand, Singapore and Hong Kong. • Delivered HTML5 solution for Field Service application; an innovation initiative to standardize apps development across different mobile platforms.• Delivered data archiving solution for legacy BI platform that seamlessly archives and backup highly sensitive financial information on a regular basis. Frameworks/Methodologies: J2ee/Java, Spring, Hibernate, Oracle BPEL, XML, JSON and HTML5

Sydney, Australia

Migration project to transfer Citigroup’s insurance system, Investment Portfolio Administration System (IPAS) to MetLife Insurance Limited. This project was part of MetLife’s acquisition of Citigroup’s Travelers Life & Annuity and International Insurance businesses for $11.8 billion. Delivered successfully within the expected short period of time. This also includes design for future integration with MetLife’s various critical applications, to name, General Ledger, Direct Credits and IR - Item Reconciliation.

Singapore

Project lead for core development team responsible for developing UOB’s Business Internet Banking, a premier online channel developed in house and deployed on premise to meet company's Internet banking needs.

Singapore

Design, development and maintenance support for company’s Enterprise Information Portal used to host different web based applications, work processes and information onto the same infrastructure. Critical system that provides operational discipline across board and improves execution and performance of the work practices across organization.

Singapore

Singapore

Lead developer of R&D team responsible for company’s core product, Xgate. It uses Session Based SMS Engine to handle multiple sessions of SMS on multi-channel devices like pc, mobile phone, pda, imode phone, ITV etc.

Singapore

Developed Pre-Paid Billing System that handles rating of all pre-paid calls records and deduction of call amount from user’s credits simultaneously. Responsible for implementation of core module of call rating billing engine.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Postgraduate Certificate Of Management

Bachelor'S Degree