Danone Sp. z o.o. (employment contract via IT Works S.A.)▪ Responsible for IT service delivery for 2 offices in Warsaw and offices in Baltics (4 divisions – including Dairy, Żywiec Zdrój, Nutricia Baby/Medial)▪ Maintain work schedule for local support team in Warsaw▪ Monitoring KPIs and SLA fulfilment▪ Support in recruitment process for Local IT support team▪ Handling escalations and all major incidents to provide appropriate service quality▪ Work with other IT leadership team members on IT standards and constant IT service improvements▪ Work in cross-functional teams and support various business projects▪ IT Trainings for internal clients ▪ Other responsibilities of IT local support team coordinator

Danone Sp. z o.o. (employment contract via IT Works S.A.)▪ ITSM tickets distribution to local IT agents (Poland, Baltics and Nordics)▪ Maintaining work schedule for local team in Warsaw (4 employees – 3 offices) ▪ Handling escalations and all major incidents▪ Cooperation with 3rd support line in service improvement and major incidents solving▪ Training and coaching local support team members ▪ Local support for VIP users▪ Small projects coordination

Monitoring and support for mobile sales system.Onsite second line support.Remote support for corporate users in Central Europe region.

Customers Technical Support, sales support, PV Solar System designing, local area network administration.

Products import, inventory management, transport organize, basics technical support for clients and local area network administration :)