Pushkar Bhatt Email & Phone Number

I have almost one year of experience in customer care representative in blended process in Flaberry. com. Where I used to assist the customer and resolve their queries. Since we deal with flower, cake and decorative thing. I used to work in excel and google sheet. As a Customer Care Executive at Flaberry, I specialize in delivering exceptional service across various communication channels. With a focus on both inbound and outbound interactions, I strive to ensure customer satisfaction while effectively addressing inquiries and resolving issues.My role involves:• Customer Engagement: Building strong relationships by understanding customer needs and providing tailored solutions.• Issue Resolution: Quickly diagnosing problems and implementing effective resolutions to enhance the customer experience.• Collaboration: Working closely with cross-functional teams to streamline processes and improve service delivery.• Feedback Loop: Collecting and analyzing customer feedback to drive continuous improvement in our services.Currently working in GEONIX.IN Where we deal with IT Product such as monitor, hardisk, ram and so on.Working in geonix as a E-Commerce excutive However I have been working in Geonix Since 4 years. For One to Two year i worked as a Data Entery back office asistant where I maintain Data in excel sheet and spread sheet i have good knowledge of Excel Formula then I got promotion and got as a team leader position in service department where i worked in CRM Software and deal withI began my career at Geonix as a Back Office Executive, where I developed a solid foundation in operational support and customer service. My commitment to excellence led to my promotion as Team Lead in the Service Department, where I focused on CRM management and building strong relationships with service center partners.Currently, I work in the E-Commerce B2B sector, leveraging my knowledge of IT products and hardware to enhance business operations. My key responsibilities include:• CRM Management: Utilizing CRM tools to streamline processes, track service metrics, and ensure high-quality customer interactions.• Service Center Coordination: Collaborating with service center partners to resolve issues efficiently and maintain service excellence.• Damage Claims Processing: Handling claims for damaged products and ensuring prompt resolutions to enhance customer satisfaction.• Team Leadership: Mentoring and guiding team members to foster a collaborative and high-performing work environment.I have excellent knowledge of excel with 40+ wpm speed.

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  Deshbandhu College

  Hindi Language And Literature