Pushpendra Singh Email & Phone Number

With over eight years of experience in the collections and retention domain, I am currently the Collection Head at Paytm, India's leading digital payments and financial services platform. I lead a team of over 100 collection executives across multiple regions, managing the recovery and retention of non-lending customers. I leverage my analytical skills and business management acumen to design and implement effective strategies, policies, and processes to optimize the collections and retention performance, while ensuring compliance and customer satisfaction. In my previous roles, I have successfully scaled up the collections and retention operations for Udaan Capital, a B2B e-commerce and fintech startup, and Jana Small Finance Bank, a leading provider of banking and financial inclusion services. I have also acquired multiple skills and certifications in the fields of collections, retention, analytics, and business management. I am passionate about driving business growth and customer loyalty through data-driven and customer-centric solutions, and I am always eager to learn new skills and technologies. I value teamwork, innovation, and excellence, and I strive to contribute to Paytm's mission of democratizing access to digital financial services for millions of Indians.

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  Vanasthaly Vidya Pith