Major KRA – Business Analyst ,Sales operations ,Tech Support, Digital marketing, OEM Trainings and salesforce Trainings, Salesforce Administration.• Design, develop and maintain all company, team, and individual dashboard metrics. Design and develop workflow rules, validation rules, email notifications, etc.• Develop, run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures• Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups, etc.• Determine plan and timeline for implementation of approved Change Management cases. Develop, test and deploy solutions, applying best practices• Consult with all stakeholders to improve business processes, including developing functionality to automate manual processes• Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications• Responsible to implement OEM Trainings to the sales and Services Team.• New joiners Training ( salesforce and OEM)• Review Planning and Business Forecasting drive to Stake holders .• Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds• Provide deployment, training, and change management support to business users• Manage functional testing cycles including test planning, script development, status reporting, and test execution• Collaborate with the IT Architects, Delivery Team, and Competency Center to ensure business processes are aligned with enterprise architecture and application standards• Responsible for the different applications which are being used in the organization.BUSINESS ANALYST• Prepared Test plans, Business Requirement documents,• Outlying Problems , Opportunities and Solutions for Business,• Solution Designing and Implementation Designing,• Review Designing and Business Forecasting