Putra Surya Email & Phone Number

Developed and oversee marketing campaigns to promote products and services. Managed our various social media/marketing platforms like: Google business, Yelp, Facebook, Website, Angie's List, and HomeAdvisor.Properly manage the pipeline of inbound clients and outbound clients.Executes the sales process to aid in cultivating and managing long-term relationships and in seeking out qualifying, and closing new sales opportunities.Meet with clients onsite, in order to discuss options of services we can provide.

Washington D.C. Metro Area

Owned and managed a pipeline of clients ranging from dentists to florists and restaurant owners — organized by using Salesforce. Acquires new business through prospecting and making an average of 1600 outbound calls per month, while managing existing accounts.Educated, strategized and successfully sold Yelp advertising programs through a high volume of outbound sales calls. Achieved an all-time high record of exceeding revenue quotas by more than 245% in 20 days of selling. Remained knowledgeable of products and services and aware of competitors' services, offers and initiatives. Consistently hitting targeted metrics day-to-day.

Participated in the “Exchange Journal”, an employee review platform; proactively implementing feedback from the management team by improving customer interactions. Maintained a Net Promoter Score (NPS) customer satisfaction rating of 4.9. Performed troubleshooting and repair of iOS software for an average of 300 clients per month.Collaborated with technicians, business, and the product team to ensure that clients have an optimal experience at the store. Reduced escalation to technical or application resources and increased client satisfaction by effectively communicating basic troubleshooting steps to customers via phone, resolving many application issues, and OS functions such as backups, user permissions and with non-networked hardware at first contact.

Rockville

Communicated with clients via phone answering any inquiries they had about catering, store menu, store operations, among others. Alleviated client complaints and concerns. Generated $3000 in net revenue resulting in the cafe consistently meeting the monthly goal of $8000. Managed new ingredient orders through email communication and negotiation with vendors. Led the development of 20 peers by training new team members with the knowledge to excel and deliver exceptional customer service.

Fostered relationships with customers to establish a repeat customer base and referrals. Coordinated with 8 other team members to maintain the organization and stock of the store. Resolved client issues by communicating to the client about GameStop’s offerings, and listening to their needs by giving them appropriate feedback. Drove sales and surpassed the store's goals by upselling 5 GameStop Pro-Memberships daily. Built and maintained strong client relationships to ensure leads, future business and maximum productivity. Received calls daily, answering questions and educating customers on products.

Maintained the behavior and work-ethic of the students. Observed students to gather data about their strengths and weaknesses. Provided assigned kids with the least-restrictive development environment.Provided support to lead teacher and reinforced planned activities to help enhance the academic, emotional and physical development of students. Developed a good rapport with children in order to cultivate a safe and encouraging class room atmosphere. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.