- Streamlined and optimized business processes to enhance efficiency and productivity.- Managed and established strategic partnerships to expand the agency's network and capabilities.- Conducted customer development interviews and performed insightful data analyses to derive actionable insights for informed decision-making and business growth.- Initiated a dedicated chatbot implementation to elevate and enrich the customer experience.- Decreased casework completion time by 50%.- Conducted research to facilitate the launch of a new O-1 stream.

- Established a robust network of partners, comprising agencies and contractors, resulting in an impressive average project margin increase of 7-9%.- Built a comprehensive base of CPA bloggers from inception, enhancing the agency's influencer outreach and marketing capabilities.- Expanded the agency's clientele by securing partnerships with 4 prominent brands, including L'Oréal Paris, Garnier, Love Republic, Whoosh, and Men Expert.- Spearheaded a remarkable 50% increase in department turnover within a year, showcasing effective leadership and business development strategies.- Successfully developed and cultivated a new clientele segment focusing on fashion & beauty within the IM department.- Implemented strategic processes within the department, resulting in a notable 30% increase in production project contributions compared to presale and upsale projects.- Initiated and launched an educational program within the agency, fostering continuous learning and growth opportunities for the team.

- Pioneered a dedicated stream for influencer and celebrity partnerships, establishing it as a core segment of the agency's operations.- Successfully attracted esteemed brands under the LVMH umbrella, including Tiffany and Louis Vuitton, enriching the agency's prestigious portfolio.- Introduced and spearheaded a dedicated stream catering specifically to real estate clients such as Ant Development and Absolut.- Elevated the agency's presence in the beauty sector by segregating workstreams for top-tier clients like YSL, Lancome, Valentino, and Armani.- Developed an extensive database comprising 1500+ bloggers and celebrities across 35 categories, enhancing outreach and collaborations.- Orchestrated a groundbreaking collaboration between the WOS brand and Sibur holding, resulting in a campaign reaching an impressive audience of 15,000,000 individuals.

- Directed photo and video production, ensuring high-quality deliverables aligned with project objectives.- Orchestrated seamless event organization, overseeing logistics and execution for successful outcomes.- Generated detailed technical specifications tailored to the needs of artists, creators, photographers, and videographers.- Managed guest experiences, ensuring smooth and memorable interactions for all participants.- Spearheaded influencer and celebrity management initiatives, fostering valuable partnerships and collaborations.