A passionate strategic customer experience executive with extensive operational experience in both online and offline marketing, sales and customer service. Get the customer experience right and you can accomplish all your goals.* Vision: I take strategic goals and boil them down to the operational implementation. * I understand the difference between leading and managing and the need for both. Teams I lead are highly engaged and extremely effective. * An excellent communicator, I know that clear communication starts with listening. Strong communication skills help me to learn, build support, implement and lead.* I love data. Whether website analytics, user surveys or customer interactions, it has to be gained and used wisely. And, like communication, it flows in multiple directions. * Accountability: I love it. Give me a goal and I'll work out a way to reach it. * Passion: I look for challenges, not jobs. Something that's going to make a real contribution to an organization's future. Something that motivates employees and engages customers. * Positive attitude: I problem solve with confidence and deliver realistic solutions that work. I deliver all of the above with integrity and a commitment to building lasting customer relationships.Specialties: * 15+ years experience developing innovative and effective industry-leading customer loyalty strategies that improve the bottom line* Extensive online experience including marketing, e-commerce, social, and multi-channel sales and service* Innovative problem solving; connecting disparate dots to come up with effective solutions* An effective team builder, leading teams to exceptional performance* Bilingual: English, French