Andrew Pyle Email & Phone Number

For 15+ years I've sat at a cross section of technology, education, communication and business and I'm passionate about using this experience for good.Looking forward to connecting with and learning from like-minded people.

Listed skills include Training, Training Delivery, Personal Development, Employee Training, and 41 others.

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  Technical Account Manager Ii

  Okta

  Jan 2024 - Present - United Kingdom

  - Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.- Learn about customer's business deeply, gaining deep insights into their strategies, goals, and challenges, through the lens of identity.- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Okta champions.- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.- Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities/- Analyse trends, identify areas for improvement, and take action to optimize customer outcomes.- Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience.- Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach.