Providing technical support and assistance to the customers.Diagnosing and resolving technical issues related to Motive's products or services.Creating and maintaining documentation for common issues and their resolutions.Staying up-to-date with the latest product updates and features to provide accurate support.Educating customers on how to use Motive’s products effectively.Escalating complex issues to higher-level support or engineering teams when necessary.Gathering customer feedback and communicating it to the product development team to help improve the product.Working with other departments, such as sales or engineering, to ensure a seamless customer experience.Meeting performance targets and contributing to team goals and objectives.

• Worked on enhancing and maintaining robust audit functions.• Maintaining detailed logs of all audits performed for internal and external purposes.• Developed and revised client-specific work instructions and procedures on a quarterly basis.• Stayed abreast of technology and tools available in the market to automate mundane tasks.• Proposed and implemented automation solutions to improve efficiency.• Ensured the accuracy of data in the central depository.• Focused on quality control and provided consistent feedback to management.• Served as a key liaison with various departments, including Collections, Accounting, Client Success, Legal, Compliance, and Communication and Engagement.• Introduced and implement HACCP system (Hazard Analysis and Critical Control Points) to identify and manage risks effectively.• Conducted effective training sessions to enhance skills and align with the organization's strategy.

• Effectively managed a high volume of inbound and outbound customer calls.• Accurately documented, researched, and resolved customer service issues.• Addressed and resolved customer product complaints empathetically and professionally.• Acted professionally and patiently when addressing negative customer feedback.