Who is Qaiser Hameed? Overview
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Qaiser Hameed is listed as Technical Support Specialist at Motive, based in Lahore, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Qaiser Hameed.
Qaiser Hameed previously worked as MIS Specialist at Cedar Financial and Customer Support Representative at Mindbridge. Qaiser Hameed holds Bs Applied Geology, Geology/Earth Science, General from University Of The Punjab.
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Email format at Motive
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Motive
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Profile bio
About Qaiser Hameed
Experienced Customer Support Executive adept at providing outstanding customer experiences and technical assistance. Skilled in process improvement, I specialize in enhancing customer satisfaction through efficient problem-solving. With a background in technical support, I excel in troubleshooting and resolving issues promptly. My goal is to leverage these skills to contribute effectively to a dynamic team and drive positive outcomes for the organization.
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4 roles
Qaiser Hameed work experience
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Technical Support Specialist
CurrentProviding technical support and assistance to the customers.Diagnosing and resolving technical issues related to Motive's products or services.Creating and maintaining documentation for common issues and their resolutions.Staying up-to-date with the latest product updates and features to provide accurate support.Educating customers on how to use Motive’s products effectively.Escalating complex issues to higher-level support or engineering teams when necessary.Gathering customer feedback and communicating it to the product development team to help improve the product.Working with other departments, such as sales or engineering, to ensure a seamless customer experience.Meeting performance targets and contributing to team goals and objectives.
Mar 2024 - Present
Mis Specialist
• Worked on enhancing and maintaining robust audit functions.• Maintaining detailed logs of all audits performed for internal and external purposes.• Developed and revised client-specific work instructions and procedures on a quarterly basis.• Stayed abreast of technology and tools available in the market to automate mundane tasks.• Proposed and implemented automation solutions to improve efficiency.• Ensured the accuracy of data in the central depository.• Focused on quality control and provided consistent feedback to management.• Served as a key liaison with various departments, including Collections, Accounting, Client Success, Legal, Compliance, and Communication and Engagement.• Introduced and implement HACCP system (Hazard Analysis and Critical Control Points) to identify and manage risks effectively.• Conducted effective training sessions to enhance skills and align with the organization's strategy.
Dec 2023 - Feb 2024
Customer Support Representative
• Effectively managed a high volume of inbound and outbound customer calls.• Accurately documented, researched, and resolved customer service issues.• Addressed and resolved customer product complaints empathetically and professionally.• Acted professionally and patiently when addressing negative customer feedback.
May 2021 - Dec 2023
3 education records
Qaiser Hameed education
Bs Applied Geology, Geology/Earth Science, General
High School
Kips College
Secondary School
FAQ
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What company does Qaiser Hameed work for?
Qaiser Hameed works for Motive.
What is Qaiser Hameed's role at Motive?
Qaiser Hameed is listed as Technical Support Specialist at Motive.
Where is Qaiser Hameed based?
Qaiser Hameed is based in Lahore, Punjab, Pakistan while working with Motive.
What companies has Qaiser Hameed worked for?
Qaiser Hameed has worked for Motive, Cedar Financial, and Mindbridge.
How can I contact Qaiser Hameed?
You can use AeroLeads to view verified contact signals for Qaiser Hameed at Motive, including work email, phone, and LinkedIn data when available.
What schools did Qaiser Hameed attend?
Qaiser Hameed holds Bs Applied Geology, Geology/Earth Science, General from University Of The Punjab.
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